Site Reliability Engineer (Cadence)
NetApp
About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job Summary
NetApp is looking for a Senior Techops Engineer to join our growing Instaclustr team in Bangalore, India. NetApp’s Instaclustr offering provides open source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, Redis/Valkey, OpenSearch, Postgres, ClickHouse and Cadence) for our customers around the world.
NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 18,000 nodes under management.
Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.
Roles and Responsibilities
- Maintain and monitor large-scale Cadence clusters along with Cassandra, Kafka, and Opensearch clusters in a highly automated cloud environment.
- Diagnose and resolve complex technical issues by analyzing logs, metrics, and system behavior.
- Provide operational support for nodes running on AWS, Azure, and GCP using Linux (Debian), Docker, and scripting languages such as Python and Bash.
- Perform cluster operations including upgrades, migrations, and maintenance.
- Collaborate with customer engineering teams to troubleshoot and resolve issues related to Cadence and other supported technologies, ensuring clear and professional communication.
- Participate in Level 2 on-call rotation for incident response and operational support.
- Develop and enhance internal automation tools and processes to improve efficiency and reliability.
- Investigate issues by reviewing source code and contribute to code-level fixes when needed.
- Maintain and monitor large-scale Cadence clusters along with Cassandra, Kafka, and Opensearch clusters in a highly automated cloud environment.
- Diagnose and resolve complex technical issues by analyzing logs, metrics, and system behavior.
- Provide operational support for nodes running on AWS, Azure, and GCP using Linux (Debian), Docker, and scripting languages such as Python and Bash.
- Perform cluster operations including upgrades, migrations, and maintenance.
- Collaborate with customer engineering teams to troubleshoot and resolve issues related to Cadence and other supported technologies, ensuring clear and professional communication.
- Participate in Level 2 on-call rotation for incident response and operational support.
- Develop and enhance internal automation tools and processes to improve efficiency and reliability.
- Investigate issues by reviewing source code and contribute to code-level fixes when needed.
Education
- Typically requires a minimum of 4-8 years of related experience with a Bachelor’s degree or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.