Professional Services Engineer
NetApp
Job Summary
The Professional Services Engineer (PSE) in Taiwan provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products.
This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Job Responsibilities
- Deploy post-sales hardware and software installations with medium to high level complexity
- Experienced in designing and deploying NetApp storage technologies.
- A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp architecture, HPE/DELL Compute Server, VMWare vSphere, AIX, Microsoft or Linux Operating Systems and user applications, ex: Veritas/Commvault).
- Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes, Automation.
- Coordinate with senior customer representatives and Sales teams in the performance of daily tasks
- Onsite and remote subject matter expert with NetApp, IT infrastructure, applications, and Cloud services
- Strong expertise in network design and implementation, troubleshooting, configuration and performance tuning
- Consistently prepared for all task assignments
- Provide project planning, design, implementation, and final “As-Built” documentation
- Design and architect company marketed solution sets and other custom consulting
- Follow appropriate escalation guidelines, as required, during customer engagements
- Maintains strong verbal and written communications skills
- Ensure all assigned work tasks are completed in an effective and efficient manner
- Performs as technical lead when deploying large complex projects
- Broad exposure and understanding of a variety of technologies/concepts in a distributed environmen
Job Requirements
- Bachelor’s Degree, applicable certification or equivalent experience required, plus at least 5 years’ work experience
- Must have prior SAN Product Knowledge and Understanding
- Must have at least 3 years SAN storage (ex: IBM, HPE, DELL|EMC, PureStorage, HDS) deployment experience (more are welcome)
- Strong verbal and written communication skills, including presentation skills
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.