Product Manager - Customer Experience & Security Compliance
NetApp
Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.
Job Summary
We're seeking an experienced Product Manager who uniquely combines deep application security expertise with exceptional customer empathy to build secure, compliant, and delightful product experiences. This execution-focused role requires balancing stringent security standards (including GDPR and DORA compliance) with world-class customer journeys—ensuring security enhances rather than hinders the user experience.
Job Responsibilities
Customer-Centric Security & Product Execution
• Execute on priorities of one or more agile squads, balancing security requirements with exceptional user experiences
• Champion a "secure by design, delightful by default" approach to product development
• Ensure alignment of security, compliance, and customer experience priorities with corporate and business objectives
• Partner with peer product managers across teams to align on security initiatives while maintaining customer-first principles
Security & Compliance Leadership
• Implement and communicate application security concepts in user-friendly, accessible ways
• Ensure compliance with GDPR, DORA, and other regulatory frameworks without compromising user experience
• Design secure data management practices, particularly for handling US-regulated data
• Translate complex security and compliance requirements into intuitive product features and user stories
• Partner with security, legal, compliance, and UX teams to create seamless, secure customer journeys
Customer Journey & User Empathy
• Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
• Advocate for users while implementing necessary security controls—finding the optimal balance
• Identify friction points in secure workflows and innovate solutions that maintain both security and usability
• Develop metrics that measure both security posture and customer satisfaction/experience
Agile Squad Collaboration
• Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
• Write detailed user stories that incorporate both security requirements and user needs
• Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
• Foster a squad culture that values both security rigor and customer empathy
Cross-Functional Leadership
• Communicate security requirements to technical teams and user needs to security stakeholders
• Bridge the gap between compliance obligations and business/customer outcomes
• Work independently and across diverse teams to deliver secure, user-friendly product capabilities
• Partner with engineering leaders to build squads with both security expertise and customer-focused
Job Requirements
• 9-12 years of relevant experience with 6+ years as a Product Manager
• US Citizenship required (for handling US-regulated data)
• Proven expertise in implementing and communicating application security concepts
• Strong working knowledge of GDPR and DORA regulatory frameworks
• Demonstrated experience balancing security requirements with user experience and customer satisfaction
• Track record of understanding and optimizing customer/user journeys in secure environments
• Experience with secure data management practices and data governance
• Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
• Agile environment experience with proficiency in Jira & Confluence
• Demonstrable success delivering secure product capabilities that users love
Highly Desired Qualifications
• Experience conducting user research and usability testing for security features
• Background in privacy-by-design, security-by-design, and user-centered design principles
• Experience with security frameworks and customer data protection
• Track record of reducing security friction while maintaining compliance standards
• Experience with customer feedback loops, NPS, and satisfaction metrics in secure products
Key Skills
• Exceptional communication skills - ability to explain security concepts to non-technical audiences and user needs to security teams
• Strong analytical skills with both security-focused and customer-focused problem-solving abilities
• Empathy and user advocacy - genuine passion for understanding and improving customer experiences
• Strategic balance - ability to make informed trade-offs between security, compliance, usability, and business value
• Stakeholder management - building consensus across security, engineering, design, and business teams
• Deep understanding of secure SDLC practices and user-centered design methodologies
• Ability to work independently and collaboratively across cross-functional teams
Education
Compensation:
The target salary range for this position is 154,700 - 231,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.