Job Summary

Information Engineering overview:
As members of the Information Engineering team at NetApp, our technical writers are clear and professional communicators. We are strategic thinkers and creative problem-solvers, and we are passionate about understanding user needs, unraveling ambiguous or complex information, and then developing clear and meaningful documentation to help our readers learn about and use our products. At NetApp, you’ll join a diverse team of writers and make a direct impact on our customers by working with product teams to both serve and delight our customers with optimal information.

UX writing overview:
User experience with NetApp products is a collaborative effort between Product Design, User Experience, and Information Engineering. These teams monitor and evaluate industry best practices, conduct benchmark testing, and perform competitive analysis to develop products and content that reflect NetApp brand and product marketing priorities.

Intern project:
QuickQuery helps teams create clearer, more consistent content faster. It organizes AI-powered prompts—curated or custom—so writers and designers can start every draft from a strong, on-brand baseline. The result is fewer repetitive edits, smoother reviews, and quicker onboarding for anyone creating content in any platform such as UI text, docs, or other product content. As an intern on the IE team working closely with our UX writer, you will make a substantial contribution to expanding the quality and use of QuickQuery.

• Audit existing prompts
  o Review curated project prompts to spot unclear phrasing, inconsistent tone, missing metadata, or outdated guidance.
  o Flag duplicates/overlaps and propose consolidation.
• Standardize formatting and metadata
  o Apply consistent naming, tagging, and structure (tone notes, input instructions, use cases).
  o Ensure prompts align with our style guidelines (clarity, conciseness, sentence case).
• Create missing foundational prompts
  o Draft high value utility prompts (e.g., “shorten,” “improve clarity,” “active voice,” “summarize for executives”).
  o Partner with writers to validate and refine.
• Improve onboarding documentation
  o Update the QuickQuery setup/how to guide with clearer steps and screenshots.
  o Write a brief “getting started” walkthrough for new users.
• Support beta user testing
  o Observe/assist in sessions, collect feedback and screenshots, synthesize themes and usability issues.
  o Feed prioritized findings back to the team.

Job Requirements

We welcome applicants from a variety of backgrounds. If you’re unsure whether you meet every requirement, we still encourage you to apply—we value potential, enthusiasm, and the ability to learn.

You might be a strong fit if you have:

Required / foundational skills
• Strong written communication skills
• Curiosity about UX writing or content design
• Ability to analyze content for clarity, structure, and consistency
• Interest in AI assisted content creation and editorial workflows

Nice to have / can be learned on the job
• Familiarity with prompt writing or generative AI tools
• Experience with documentation tools, content systems, or technical writing
• Basic comfort reading or thinking through technical concepts (no coding required)
• Interest in light automation or repeatable workflows (optional)

Education

Must be enrolled in an educational or professional program through summer 2026 or later.