Instructional Technology Assistant-TEMPORARY
Nova Southeastern University
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Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
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Primary Purpose:
Under direct supervision works with the Educational Technologist, to work collaboratively with faculty, staff, and students at the Dr. Kiran C. Patel College of Allopathic Medicine (NSU MD) to support student learning through the use of technology.
Job Category: Non-Exempt
Hiring Range: 20.00
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1. Interacts and provides excellent customer service to the NSU MD
community, NSU as a whole, and the public in a positive manner.
2. Assists with the training efforts for faculty, staff, and students in the use of
technology and active learning techniques in service of student learning.
3. Assists with troubleshooting of technology equipment.
4. Assists faculty, staff, and students with operation and use of instructional
and equipment.
5. Maintains and updates Instructional Materials.
6. Assists with inventory activities including verification of physical inventory for
instructional and audio-visual (AV) equipment housed in NSU MD.
7. Supports set-up, recording, streaming and/or breakdown of events and
meetings upon request.
8. Performs other duties as assigned or required.
Job Requirements: Physical Requirements and Working Environment:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly, so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
7. Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
8. May be required to work nights or weekends.
Required Knowledge, Skills, & Abilities: Knowledge:
1. Basic knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
2. Basic knowledge of computer and audiovisual systems, Active Directory, and network.
3. Basic knowledge of computer and audiovisual equipment and deployment of associated technology.
4. Computers and Electronics – Basic knowledge of computer hardware and software, including applications and programming.
Skills:
1. Time Management – Basic skills in managing one's own time.
2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Speaking - Basic skills in talking to others to convey information effectively.
4. Critical Thinking – Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
5. Complex Problem Solving – Basic skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Excellent customer service skills.
Abilities:
1. Ability to troubleshoot and resolve technical issues with audio-visual, computer and associated network components.
2. Ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
3. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
4. Ability to drive.
5. Ability to communicate effectively with others.
6. Ability to work cooperatively with colleagues and supervisory staff at all levels.
Required Certifications/Licensures:
Required Education: High School Diploma or Equivalent
Major (if required:
Required Experience: High School Diploma and one (1) year of customer service and/or information technology experience,
--OR—
Associate’s degree.
Preferred Qualifications:
Previous experience in an academic setting.
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.