As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Your responsibilities include performing system monitoring, managing day-to-day operations needed to maintain Cloud services up and running and collaborating with internal teams to implement best practices

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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Oracle Customer Success Services (CSS) is looking for Advanced Services Engineer to deliver post-sales support and provide expert assistance to ensure the optimal performance and availability of customer environments. The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.More information about CSS: https://oracle.com/css

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Career Level - IC2

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• 3+ years of relevant experience as OCI and Database Administration
• Knowledge of OCI environment, including compute instances, storage, security and network resources
• Understanding of Oracle Database technologies and best practices
• Monitor the OCI and Database environment for performance and availability
• Experience with Oracle Enterprise Manager, Oracle Database High Availability and Disaster Recovery design
• Knowledge on Observability & Management or any other Observability tools - Basic concepts and Monitoring&Events
• Manage day-to-day operations needed to maintain Cloud services up and running
• Troubleshoot issues related to the OCI and Database environments
• knowledge of Oracle RMAN and other backup and recovery scenarios (nice to have)
• Works with peers to improve products and services delivery and to expand the capabilities of services provided to Oracle customers
• Document OCI configurations and procedures
• Certification: Oracle Cloud Infrastructure Associate/professional or Oracle Database Certified (nice to have)
• Experience in automation using Shell scripts, Perl, Python, Ansible etc
• Good to have knowledge in OS administration (Linux, Solaris)
• Excellent written and verbal communication skills
• Ability to work under pressure - quick thinking and remaining calm during stressful situations.
• Willingness to work in rotational shifts and on weekends from office
• Appetite to learn new technologies and constantly improve technical skills
• Academics: B.E/B.Tech/M.Tech/M.C.A/M.Sc(Computer/IT)