Technical Account Representative (TAM) 4
Oracle
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See open jobs at Oracle.See open jobs similar to "Technical Account Representative (TAM) 4" AnitaB.org.What You’ll Do
- Account Management & Delivery Governance: Oversee account management and delivery governance, ensuring smooth project execution.
- Incident Management: Serve as the primary point of contact for major incidents, managing communication and setting customer expectations through to resolution. Facilitate customer communications and interactions across various Oracle business units.
- Managed Services Execution: Lead managed services projects, overseeing the full Oracle product footprint. This includes the Oracle SaaS/PaaS product pillars, such as Oracle Fusion ERP (Finance, Supply Chain Management, Human Capital Management, or Customer Experience), including integrations.
- Customer Service: Provide functional-level support, ensuring the effective resolution of issues in collaboration with remote delivery engineers.
- Documentation Review: Evaluate solution design documents and Root Cause Analysis reports. Key daily activities will leverage your functional expertise, deep Oracle product knowledge, problem management capabilities, and customer service excellence.
- Collaboration: Work closely with sales, delivery teams, and customers to identify the best solutions.
- Delivery Coordination: Act as the primary delivery contact for customers, coordinating Oracle Services and ensuring delivery according to contract terms, effective resource utilization, and achievement of margin and revenue objectives.
- Governance & Risk Management: Establish and maintain a governance model with customers at both management and executive levels, performing scope and risk management throughout.
- Process Improvement & Tools Development: Contribute to initiatives aimed at improving Oracle’s delivery processes and developing new tools.
- Account Planning & Reviews: Conduct periodic Service Account Planning and Account Reviews, identifying new opportunities and managing contract renewals.
- Complex Problem Solving: Handle non-routine, complex tasks that require advanced technical and business skills in your area of expertise.
- Team Mentoring: Guide and mentor junior team members to help them develop their skills and grow professionally.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Hiring for Functional Technical Account Manager (TAM) in Oracle Bangkok to perform account management and delivery governance. Thai language proficiency is mandatory.
Career Level - IC4
What You’ll Need
- Thai language proficiency is mandatory to interact with local Thai stakeholders
- Domain Expertise: Strong understanding of finance (Order-to-Cash and Procure-to Pay processes), coupled with knowledge of AI in SaaS applications. Expertise in Oracle Fusion SaaS, particularly Oracle Customer Experience (CX), Supply Chain Management (SCM), or Human Capital Management (HCM) in implementations and product support. Experience with other ERP products is also considered valuable.
- Customer Focus: Proven experience in customer interaction and service, allowing you to quickly assess critical situations and respond effectively. You should be able to mobilize organizational resources while managing customer expectations.
- Operational Excellence: A focus on continuous improvement in processes using methods, tools, and utilities to optimize operations.
- Learning Agility: An ability to stay up-to-date with emerging business models, application solutions, product features, and technology trends. Use this knowledge to add daily value to customers.
- Flexibility & Adaptability: A high level of agility to adapt to changing business and organizational environments.
- Customer Insights: A comprehensive understanding of the customer’s industry, organizational structure, key stakeholders, and strategic objectives. Ability to assess critical success factors, technical infrastructure, and future roadmaps.
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This job is no longer accepting applications
See open jobs at Oracle.See open jobs similar to "Technical Account Representative (TAM) 4" AnitaB.org.