Principal Database Support Engineer - OCI Cloud, Support
Oracle
Oracle Customer Success Services
As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.
Job Responsibilities
We are seeking a skilled and experienced Oracle Exadata Database Administrator (DBA) with expertise in performance tuning to join our team. The ideal candidate will have a strong background in managing Oracle databases on Exadata infrastructure and optimizing database performance to ensure optimal efficiency and reliability.
Manage and administer Oracle databases deployed on Exadata infrastructure.
Perform installation, configuration, and maintenance of Oracle database software and Exadata systems.
Monitor and optimize database performance, including SQL tuning, indexing strategies, and memory management.
Implement and maintain database security protocols and ensure compliance with data protection regulations.
Troubleshoot and resolve database-related performance issues in a timely manner.
Collaborate with cross-functional teams to support database-related projects and initiatives.
Perform capacity planning and resource utilization analysis to ensure scalability and performance optimization.
Develop and maintain documentation related to database configurations, procedures, and best practices.
As a critical role, you will be responsible for providing advanced technical support for our clients' mission-critical Database environments. With deep expertise across Oracle Database's core infrastructure pillars, eg, RAC, GI, Networking, ACFS, and Databases—you will be the final point of escalation for complex technical challenges. Your role will involve troubleshooting, problem resolution, and proactive guidance to ensure the stability, performance, and security of our customers' Database operations.
To manage and resolve Requests logged by customers on Database products and contribute to proactive support activities.
Owning and resolving problems and managing customer expectations throughout the Request slifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintaining product expertise within the team
Developing and maintaining expertise around Database Security and general IT Security issues
Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
Self motivated. Able to perform duties without major monitoring
Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
Diagnose and troubleshoot intricate issues related to Oracle Databases (other products are a plus, eg, Golden Gate, MySQL, Postgresql and MS SQL Server) including cluster configuration, performance tuning, health-checks, best practices, etc.
Perform deep-dive root cause analysis (RCA) and create detailed post-mortem reports to prevent future occurrences.
Mentor and provide technical guidance to junior and mid-level support engineers.
Develop and maintain technical documentation, best practice guides, and knowledge base articles.
Communicate effectively with customers, managing expectations and providing clear, concise technical explanations to both technical and non-technical stakeholders.
This is an exciting opportunity for a skilled Oracle Exadata DBA with performance tuning experience to contribute to the success of our database infrastructure. If you have the necessary skills and experience, we encourage you to apply and become part of our growing organization.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC4
Qualifications and Minimum technical skills:
Deep knowledge how to troubleshoot complex problems.
Proficiency in Oracle database administration tasks, including installation, configuration, backup and recovery, and security management.
Hands-on experience with Exadata features and functionalities, such as Smart Scan, Smart Flash Cache, and Storage Indexes.
Strong understanding of Oracle performance tuning methodologies and tools, including AWR, ASH, and SQL Tuning Advisor.
Experience with Oracle Real Application Clusters (RAC) and Oracle Data Guard is a plus.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
In depth knowledge of Oracle Database administration 12c, 18c, 19c (23ai is a plus)
In depth knowledge and experience in Oracle Database Cloud preferably Oracle Autonomous Database experience.
Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
Experience of Backup and recovery process using RMAN
Experience of Oracle Data Guard
Experience in Performance Tuning
Experience of Oracle Cloud Infrastructure (OCI)
Experience of Oracle Autonomous Database
Experience in Database Patching and Upgrades
Operating system knowledge (Linux, Windows)
Bachelor’s degree in Computer Science, Engineering or related technical field
technical experience in database administration roles
Skills and certifications (Plus):
Oracle certifications (e.g., Oracle Certified Professional, Exadata, OCI and Golden Gate certifications are preferred, but not required)
Microsoft Azure Certifications - Database or Cloud in general.
Other Support Certifications – MySQL, Linux, etc.