Technical Account Director (CSS)
Oracle
We are looking for a Technical Account Manager/Lead Cloud Infrastructure Architect (LCIA) who will be responsible of delivering best in class services to our CSS Customers running their solutions on Oracle private, public, and multi-cloud environments.
- Become Customer Trusted Advisor. With extensive problem resolution skills, LCIA is accountable, trustworthy, and able to build lasting relationships with the team members, other Oracle teams and the customers at different levels of the reporting line up to CIO or equivalent business owner. Work closely with customers to align their business and industry requirements at different stages of their Cloud Journey to deliver high value services aligned with Oracle’s best practices and service delivery standards.
- Leading CSS’s highly experienced delivery teams by providing technical governance and guidance.
- Ensure successful handover from Implementation toward operations making sure the implemented infrastructure solution will fit the customer requirements.
- Work closely with different CSS teams making implementation and operation of customer’s Mission critical environment a success.
- Be the Oracle Cloud infrastructure Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial infrastructure solutions cost effectiveness, quality, and reusability.
- This role is open only to Singapore Citizens, as the scope of work involves government projects that require citizenship for clearance purposes.
- This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
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Technical Account Manager/Lead Cloud Infrastructure Architect (LCIA). Responsible for delivering best in class services to our CSS Customers running their solutions on Oracle private, public, and multi-cloud environments.
Career Level - IC5
- Assess and analyze customers cloud infrastructure needs to make sure that Oracle solutions meet the customer’s objectives.
- Provide technical guidance on Oracle cloud and hybrid solutions to customer and other Oracle team members to underpin successful delivery.
- Support solutions around multi-cloud and hybrid cloud setups.
- Market awareness around not only competitor’s technologies, but new technologies.
- Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt.
- Work closely with Customer Success Managers ensuring the IaaS (and PaaS) customers are deriving value from their investments and ensure very high subscription renewal rates.
- Align with the JAPAC PaaS/IaaS teams to contribute and leverage key learnings.
- Apply industry and Oracle best practices, product knowledge, and business acumen.
- Undertake research, investigations, and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
- Ensure Oracle cloud technologies are leveraged appropriately using best practices.
- Be a key contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
- Work with the services sales teams where required to assist at pre-sales level around defining scope, LoE, technical guidance and at high level technical program/project level delivery methodology.
- Actively lead and contribute to strategic programs and initiatives, including innovations.
- Provide advice and guidance on OCI IaaS architecture and security.
Desired Technical Skills:
- Overall good knowledge of Oracles private, hybrid and public cloud solutions.
- Experiences in multi-cloud deployment.
- Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture
- Strong knowledge of OCI IaaS Oracle recommended practices for the workloads onboarding and/or running on OCI IaaS
- Strong knowledge of physical and SDN network technologies.
- Experiences in building, configuring, managing, and monitoring networking and IP infrastructure in major cloud provider (OCI, AWS, Google Cloud Platform, Azure, etc.).
- Awareness and knowledge of networking and latency considerations for different workloads.
- Ability to architect for high availability, fail-over & disaster recovery in public or hybrid cloud environments.
- Good automation process and technology experience around DevOps, GitOps, AI/ML, microservices
- Strong understanding of cloud security.
- Good knowledge of relevant open-source cloud technologies
- Be familiar with KVM, AWS, Azure, SoftLayer and OpenStack.
- Experience in develops, configurable, deploys and maintains cloud security and systems in support of information security operations.
- Knowledge of Cloud native design solutions
- Good Understanding of Oracle Database, Oracle Middleware and PaaS services
- Understanding of Applications landscape and SaaS Solutions
- TOGAF10 certifications
Skills and Primary Qualifications
- 10 – 15 years of experience in the IT industry, with minimum five years (5) of experience as a senior Architect delivering enterprise solutions and/or transformation programs on cloud infrastructure platforms. Hands-on experience is a must.
- Experience in architecting or deploying Cloud/Virtualization solutions in enterprise customer environments.
- Enterprise Design/Architecture Framework experience such as TOGAF or similar
- Provide technical leadership from sales to delivery.
- Positive and creative and innovative attitude around design and delivery of solutions within the project.
- Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
- Keen to learn new cloud technologies.
- Positive influence on those around you and motivate others toward success.
- Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.
- Proven leadership of large and complex service solution in a large enterprise or service provider.
- Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.