Oracle SaaS ERP Snr Functional - Technical Analyst 4
Oracle
As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. We are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, we will offer strategic technical support to assure the highest level of customer satisfaction. A main focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. We are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products,
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Candidates are expected to have positive attitude, good communication skills, analytical skills, problem solving skills, customer interfacing skills and enthusiasm to learn new applications, solve complex problems, think up and deploy innovative solutions for ACS customers. Candidates with Functional or Technical (PL/SQL, BI, Web Services, APIs, FBDI/HDL/HSDL/PBL, Integrations/Interfaces) or both skills are welcome to apply. Applications : Oracle Fusion SaaS ERP (Financials, Projects, ERP Analytics)/(PL/SQL, BI, Web Services, APIs, FBDI/HDL/HSDL/PBL, Integrations/Interfaces) Experience levels : Expected experience range 9+ years including 5+ years in SaaS, hands-on Lead and Project Management experience will be a plus.
Career Level - IC4
Candidates should demonstrate capabilities of being senior Subject Matter Expert(senior SMEs) in their fields with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams and lead service operations. Candidates are expected to have positive attitude, good communication skills, analytical skills, customer interfacing skills, solve complex problems, and deploy innovative solutions.
Applications : Oracle Fusion SaaS ERP (Financials, Projects, ERP Analytics)/(PL/SQL, BI, Web Services, APIs, FBDI/HDL/HSDL/PBL, Integrations/Interfaces)
Experience levels : Expected experience range 9+ years including 5+ years in SaaS, hands-on Lead and Project Management experience will be a plus.
Diversity & Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.