SuiteCloud Technical Support Specialist
Oracle
Do you have experience with programming? Are you knowledgeable in debugging JavaScript, XML, and REST based integrations?
We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.
Why Us?
You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.
What do we deliver?
NetSuite enables companies to manage core business operations in a single cloud-based system including:
- Enterprise Resource Planning (ERP)
- Accounting
- Customer Relationship Management (CRM)
-
E-commerce
Qualification and Skills:
- Advanced English - effective communication both in oral and written form
- Proficiency in JavaScript (Java / C# scripting is also welcome)
- Analytical skills with focus on detail
- Able to understand customer's business processes
- Able to learn and adapt quickly, willingness to work in a dynamic environment
- A sense for prioritization
- Able to think outside the box and to come up with creative solutions for our customers’ concerns
Preferred but not all required:
- Programming experience
- Experience with debugging JavaScript, XML, and REST based integrations
- Web Services (SOAP, JSON), XML/HTML/CSS, Networking; ODBC and advanced knowledge of SQL
- Proficiency in ERP Systems
We offer:
- Extensive training and support for new hires
- Opportunity to support a great product and be part of a growing team
- Competitive salary
- Friendly and open atmosphere, easy to approach management
- Work in a new office in a central location and/or work from home (within the Czech Republic)
- Recognition of achievements
- Company benefits
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC2
- Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
- Contribute ideas to resolve problems to better serve the customer and/or improve productivity
- Offer solutions to issues that are often non-standard/non-routine and require some clarification
- Solve problems that may be unstructured and that may require reliance on conceptual thinking
- Document key scenarios for future usage
- Determine priorities and ensure proper escalation when necessary
- Maintain accurate information flow between internal teams and customers