Applications Developer 3
Oracle
Oracle's Demonstration Services organization is seeking a highly skilled and creative Demonstration Engineer with deep expertise in Oracle Knowledge Management, Case Management, and Internal Help Desk (IHD) across multiple industries, including High Tech, Public Sector, Healthcare, and Financial Services. This role is focused on designing and delivering high-impact, real-world demonstration scenarios in the form of Oracle Modern Best Practices (OMBP) that span employee service, knowledge delivery, and intelligent case resolution.
These demonstrations are a critical component of Oracle's global sales strategy, enabling prospects to clearly understand the business value, differentiation, and innovation of Oracle's service and knowledge solutions, including AI Agent design and implementation tailored to industry-specific service needs.
As a key contributor to Demo Content Engineering, you will collaborate closely with product management, development, solution engineering, and sales teams to build compelling, technically accurate, and user-centric demo flows. Your work will directly influence how Oracle showcases its intelligent service and AI-powered capabilities to customers worldwide.
Our team is comprised of highly respected experts who set a high bar for technical quality, functional depth, and storytelling. We value creativity, strong execution, and a collaborative mindset. This role offers a unique opportunity to shape how Oracle's most innovative service and AI-driven solutions are presented and experienced.
If you are passionate about making complex technology intuitive, engaging, and impactful, we encourage you to apply.
Knowledge and Skills Requirements
- Hands-on experience, including implementation, with Oracle Knowledge Management, Case Management, Internal Help Desk, or Service applications.
- Strong understanding of employee and customer service operations, agent workflows, and case management best practices.
- Demonstrated ability to think critically and solve problems in complex system environments.
- Ability to translate complex functional setups into clear, intuitive demo narratives.
- High attention to detail, particularly in functional design and user experience.
- Ability to use reporting tools and dashboards to extract actionable insights and communicate service performance trends.
- Understanding of industry-specific service needs (e.g., High Tech, Public Sector, Healthcare, Financial Services).
- Excellent planning, prioritization, and goal-setting skills with the ability to manage multiple workstreams.
- Strong research skills to identify innovative service and AI use cases.
- Fluent in English, with excellent written and verbal communication skills.
- Ability to collaborate effectively across organizational boundaries in a remote team setting.
Preferred Qualifications
- Experience building or managing demo environments for enterprise service or experience platforms.
- Experience implementing or demoing AI-driven service capabilities such as intelligent routing, automation, or agent assist.
- Understanding of REST APIs, JSON, and modern web technologies.
- Exposure to Oracle Integration Cloud (OIC).
- A passion for storytelling through demos that illustrate real-world business value.
- Knowledge of collaboration tools such as JIRA, Slack, etc.
Education, Work Experience, and Professional Certifications
- B.S. in Operations Management, Information Systems, Engineering, or related field
- 5+ years of experience working hands-on in-service delivery, support operations, or implementing enterprise service systems.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle's Demonstration Services organization is seeking a skilled and creative Demonstration Engineer with expertise in Oracle Knowledge Management, Case Management and Internal Help Desk. The role focuses on designing high-impact, real-world demonstration based on Oracle Modern Best Practices across multiple industries.
Career Level - IC3
- Design, configure, and maintain end-to-end demo content for Oracle Knowledge Management, Case Management, and Internal Help Desk solutions.
- Perform hands-on functional configuration and implementation-style setup to support realistic employee and customer service scenarios.
- Develop demonstration flows that reflect real-world customer implementations, including knowledge authoring, case lifecycles, SLAs, and escalation models.
- Design and implement AI Agents that showcase conversational service, guided resolution, intelligent knowledge delivery, and agent augmentation.
- Build integrated demo scenarios connecting IHD, Knowledge Management, and Case Management with Oracle Cloud applications to simulate end-to-end service journeys.
- Translate Oracle Modern Best Practices into clear, structured demo flows that can be easily followed and reused by others.
- Partner with product management, development, solution engineering, and sales to understand functional use cases and align demos with product roadmap direction.
- Ensure demo content meets high standards for functional accuracy, technical correctness, and usability.
- Troubleshoot functional, data, and process issues within demo environments and resolve configuration gaps efficiently.
- Manage multiple demo initiatives in parallel within a globally distributed, virtual team.
- Support Oracle Sales and Solution Engineering teams by providing well-structured demo flows and enablement sessions.