Cloud Solution Engineer
Oracle
Partners with customers, sales, engineering, and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design, and deployment.
Skills:
Experience or extended knowledge in Cloud Services – IaaS and PaaS (any service provider – Oracle is a differential)
Being an enabler for the customer, supporting, leading, and coordinating Cloud Usage and adoption for new services (Customer Governance experience is also a differential)
Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.
Must have customer service aptitude and maintain customer focus
Strong technical acumen, communication and interpersonal skills.
Strong Communication, Presentation, and speaking skills.
Fluency in Portuguese and English is required - Spanish is a differential (written and spoken)
Easy communication not only technically but also at executive level
Main Activities:
Be a Technical Advisor for customers, driving customers through the Oracle Cloud Best Practices, identifying and tracking workloads.
Help customers in identify technical improvements.
Help customer adoption new Oracle Technologies
Customer Centric, behavior like owner
Support in communication with Oracle Support Team
Lead critical Situations.
Communication: Tech and Executive Level
Meetings and Cadence with clients
Must have customer service aptitude and maintain customer focus.
Strong Team Work
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Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, it is also required to be customer centric and behavior like owner.
Career Level - IC4