Experience

• Min 5 years of experience in DevOps, SRE, or Cloud Operations roles.
• Hands-on experience operating customer-facing production systems.
• Experience supporting cloud-hosted services (OCI, AWS, or Azure).

Technical Skills

• Strong Linux fundamentals (processes, memory, networking basics).
• Scripting experience in Python and/or Bash.
• Understanding of CI/CD concepts and tools (Jenkins, GitHub Actions, GitLab CI, etc.).
• Working knowledge of containers (Docker) and basic Kubernetes concepts.
• Familiarity with monitoring and logging tools.
• Basic understanding of TCP/IP, DNS, load balancing, and HTTP/S.

Cloud & Infrastructure

• Experience using cloud APIs and consoles.
• Exposure to infrastructure automation and configuration management.
• Understanding of security basics (IAM, certificates, secrets management).

Nice to Have (Plus Skills)

• Exposure to Contact Center or CCaaS platforms (Genesys, Zoom, Avaya, etc.).
• Understanding of SIP, RTP, SBCs, or Voice infrastructure.
• Experience with OCI services (Compute, Networking, Load Balancers).
• Basic knowledge of databases and storage systems.

What Success Looks Like in This Role

• Reduced manual operational effort through automation.
• Faster incident detection and resolution.
• Well-maintained documentation and repeatable processes.
• Reliable execution of day-to-day operational tasks.
• Strong collaboration with senior engineers and platform teams.

IC3 Scope Clarity (Important)

• This role is hands-on execution focused, not primary architecture ownership.
• Works under guidance for complex designs and major incidents.
• Expected to grow toward higher ownership over time.

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As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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We are seeking an IC3 DevOps Engineer to join the Oracle Contact Center Infrastructure (Platform Engineering) team. This role focuses on automation, reliability, monitoring, and day-to-day operational excellence for large-scale, cloud-hosted contact center services. As an IC3 engineer, you will work closely with senior engineers, SREs, and application teams to operate, automate, and improve production systems. You will contribute hands-on to CI/CD pipelines, infrastructure automation, incident resolution, and observability, while continuing to grow toward deeper system ownership.

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Career Level - IC3

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DevOps & Automation

• Build and maintain automation scripts to reduce manual operational work.
• Contribute to Infrastructure as Code (IaC) using tools such as Terraform, ARM, or OCI Resource Manager.
• Support CI/CD pipelines for application and platform components.
• Assist in improving zero-touch deployments and configuration consistency.

Operations & Reliability

• Monitor production systems for availability, latency, performance, and capacity.
• Participate in incident response, troubleshooting, and root cause analysis.
• Execute runbooks and SOPs for common operational scenarios.
• Assist with disaster recovery drills, failover testing, and validation activities.
• Perform routine platform maintenance, patching, and upgrades.

Observability & Monitoring

• Implement and maintain monitoring, alerting, and dashboards.
• Analyze trends in system metrics and logs to proactively identify risks.

Collaboration & Documentation

• Work with application, security, and network teams to resolve issues.
• Create and update technical documentation, SOPs, and operational guides.
• Communicate clearly during incidents and operational reviews.