Preferred Qualifications:

Requirements:

• Excellent written and verbal communication skills in English.
• Analytical approach to troubleshooting.
• Experience in Accounting/Finance/Economics/Business Management or relevant field.
• Experience interacting with customers in person or over the phone.
• Experience with Financial Reports, Revenue Management, Taxes and Accounting Periods.

In addition, it is nice to have :

• Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field, 0-2 Years of Experience.
• Relevant Experience with Latin America taxes - Mexico, Colombia - and legal entity controllers.
• Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage
• Fluent in Portuguese desirable.

Career Level - IC1

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As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Oracle is looking for Technical Support Analysts who will become NetSuite product experts, responsible for resolving client queries and concerns about Oracle’s NetSuite Accounting and ERP products. Our Technical Support Analyst Program prepares entry level candidates for an exciting and rewarding career at Oracle. CSAP Specialists participate in an initial two-month training and development. You will learn first-hand how Oracle impacts our customers’ businesses by working alongside Oracle NetSuite Subject Matter Experts (SME’s) on actual customer challenges in running a business on the cloud in collaboration with a global team of SAAS software experts.

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Career Level - IC1

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Responsibilities:

• As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.
• Serve as the primary liaison between Oracle NetSuite and the customer.
• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
• Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.
• Build successful customer relationships.
• Use decision-support tools to answer pressing client questions.
• Collaborate with internal teams on multi-faceted problems.
• Create documentation and keep it up to date.