Manage inbound calls for Oracle North America region ; you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.

/IC2

Career Level - IC2

---

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

---

Taking inbound calls and assisting customers with billing queries and subsequent resolution, as per process guidelines take payments through credit card. Assist customer on queries related to other finance and ops teams. Career Level - IC1/IC2

---

Career Level - IC2

---

Manage inbound calls for Oracle North America region ; you will be responsible to receive calls from customers/3rd parties and assist them in their queries related to their contracts and process credit card payments on as per our guidelines. You will manage incoming calls as part of your daily KRA & be responsible to provide best in class customer experience. You will be responsible for 1st call resolution whenever possible and connect the customer to right parties within Oracle to service their request.