Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

The Strategic Customers Engineering (SCE) team manages relationships for Oracle Cloud Infrastructure's top revenue generating customers who run their businesses on our cloud. OCI's mission is to provide customers with best-in-class computing, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services. As part of the SCE team, the Senior Principal Technical Program Manager plays a critical role in aligning priorities with our customers and service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This TPM will design, coordinate, and execute technical solutions that have high visibility and huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbal, have a well-rounded technical background, and come with a history of leading large-scale projects end-to-end.

If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, join the Oracle Cloud Infrastructure (OCI) organization.

Responsibilities

Manage and significantly contribute to the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery and into customer care. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Help design, execute and enhance the organizational ability to on-board customers to Oracle Cloud Infrastructure (OCI) and expedite customer time to value. Post on-boarding, manage customers growing requirement including definition and justification of product enhancements, capacity alignment as well service quality and experience.

Responsibilities

• Take large, complex projects and break them down into manageable pieces.
• Identify process gaps and build mechanisms to scale.
• Develop functional specifications, then drive the delivery in a successful and timely manner.
• Oversee daily operations through collaboration with senior management and department leaders, performing an array of business operations functions from managing work-back schedules, generating communications and presentations, and planning and coordinating meetings.
• Assist and communicate with executives in decision-making, program management, and initiative implementation
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Drive program schedules from design to launch, communicate to stakeholders and senior leaders.
• Gain a deep technical understanding of OCI servers and be able to drive the technical direction of the team, working with cross-functional, cross-service teams
• Thrive and succeed in an innovative and fast-paced environment, and not be hindered by ambiguity or conflicting priorities.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Lead interactions with cross functional teams consisting of UX designers, Engineers, Product Managers and executive leadership.

Basic Qualifications

• Must speak fluent English & Portuguese. Spanish in addition is a positive.
• Bachelors degree or equivalent experience in Computer Science (or related field)
• Eight or more years of project management, product design or related experience
• Previous experience or understanding of cloud technologies, engineering, software, and systems development lifecycles
• Data-driven approach to solving problems and ability to deep dive to understand the nature of a problem

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Manage and significantly contribute to continuously enhancing the development, implementation and customer readiness process of a specific company product within a customer or set of customers. Manage the ongoing customer experience including product enhancement, capacity management and service experience (quality). Use regional customer experience, requirement and defined value outcomes to improve global service offerings.

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Career Level - IC5