Short Description

Description
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for a Senior/PrincipalAdvanced Services Engineer (ASE), to be a key technical leader within the Customer Success Services (CSS) organization.
This role is essential for ensuring efficient service delivery, preventing bottlenecks, and maintaining high levels of customer satisfaction. A strong local technical leader will be key to meeting growing demands and mitigating risks in this fast-evolving environment.

Responsibilities
What you will do
Work on the technical delivery for assigned customers, ensuring the highest standards of technical excellence in Oracle solutions.
Act as the primary technical point of contact during architectural and tactical discussions with customers.
Provide expert technical guidance and advice to both the TAM and the customer.
Build and nurture strong, long-term customer relationships, addressing technical issues and aligning Oracle solutions with the customer’s strategic goals.
Shape and drive the long-term strategy for customer engagements, delivering maximum value through Oracle services.
Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
Mentor and guide junior ASEs, serving as a technical role model and fostering their development.
Typical Activities:

Participate in regular tactical meetings with the TAM and customers to drive success.
Support the CSS/ASE team in technical discussions, sharing knowledge and best practices.
Coordinate both planned and ad-hoc technical engagements with the TAM.
Join customer escalation calls when technical teams are involved to ensure swift resolution.
Proactively escalate technical issues that may have broader impact across services.
Ensure effective communication and resolution of any issues escalated to Oracle Support or Development.
What we need

Proven technical expertise in Oracle solutions and CSS services.
Extensive experience managing complex technical engagements with customers.
Strong problem-solving capabilities, strategic mindset, and exceptional communication skills.
Demonstrated ability to mentor and guide less experienced technical staff.
Turkish Native speaker and Turkish nationality
Fluency in English is required
Core Values & Key Objectives:

Proactively evaluate and enhance how Oracle’s integrated solutions and CSS services support customer objectives, with a focus on:
Risk mitigation
Strategic alignment
Increased operational effectiveness
Assess and manage the technical implications of customer situations, ensuring seamless integration and alignment with Oracle solutions and services.

Competencies Strategic Communication Skills:

Ability to effectively engage with customers, stakeholders, and internal teams to communicate complex technical concepts clearly.
Technical Leadership Skills:

Proven ability to lead technical teams, drive technical strategy, and provide mentorship to junior engineers.
Technical Expertise:

Oracle Database: Deep knowledge of Oracle Database solutions, including architecture, troubleshooting, tuning, performance and optimization.
Oracle Cloud Infrastructure (OCI): Strong understanding of OCI services, architectures, and deployment strategies.
AI Solutions: Expertise in applying Oracle AI technologies to drive innovation and support customer goals.
Engineered Systems: In-depth knowledge of Oracle Engineered Systems, including configuration, performance tuning, and integration with Oracle solutions.
What we will offer you

A competitive salary with exciting benefits
Flexible and remote working
Learning and development opportunities to advance your career.
An Employee Assistance Program to support your mental health.
Employee resource groups that champion our diverse communities
An inclusive culture that celebrates what makes you unique.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Senior/Principal Advanced Support Engineer

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Career Level - IC4

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Responsibilities
What you will do
Work on the technical delivery for assigned customers, ensuring the highest standards of technical excellence in Oracle solutions.
Act as the primary technical point of contact during architectural and tactical discussions with customers.
Provide expert technical guidance and advice to both the TAM and the customer.
Build and nurture strong, long-term customer relationships, addressing technical issues and aligning Oracle solutions with the customer’s strategic goals.
Shape and drive the long-term strategy for customer engagements, delivering maximum value through Oracle services.
Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
Mentor and guide junior ASEs, serving as a technical role model and fostering their development.
Typical Activities:

Participate in regular tactical meetings with the TAM and customers to drive success.
Support the CSS/ASE team in technical discussions, sharing knowledge and best practices.
Coordinate both planned and ad-hoc technical engagements with the TAM.
Join customer escalation calls when technical teams are involved to ensure swift resolution.
Proactively escalate technical issues that may have broader impact across services.
Ensure effective communication and resolution of any issues escalated to Oracle Support or Development.
What we need

Proven technical expertise in Oracle solutions and CSS services.
Extensive experience managing complex technical engagements with customers.
Strong problem-solving capabilities, strategic mindset, and exceptional communication skills.
Demonstrated ability to mentor and guide less experienced technical staff.
Turkish Native speaker and Turkish nationality
Fluency in English is required