Would you like to:

• Work on highly visible demos that impact the success of the Oracle Fusion Applications business?
• Be one of the first to work at the leading edge of our products?
• Create innovative solutions to complex requirements?

As a member of the Demo Support organization, your focus is to deliver pre-sales support and solutions to the Oracle Sales teams while serving as an advocate for their demo needs. This involves resolving pre-sales demo issues while working closely with global sales consultant teams. A primary point of contact for presales demo issues, you are responsible for Support and providing advice and assistance to internal Oracle Sales team on diverse demo situations and escalated issues.

Desired Profile:

• Strong Customer Service Orientation
• Excellent written and oral communications skills
• Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries
• Self-motivated, you have the natural drive to learn and pick up new challenges
• Great team player and able to work and collaborate across global teams
• Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.
• Results orientation, you will not be satisfied until the job is done with the right quality.
• Always looking to raise the bar of own skills and competencies

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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All great stories have to start somewhere, and that place is Demo Services. Demo Services isn’t just a technical organization that builds demos, instead it is the starting point, one that is singularly focused on capturing the imagination of our potential buyers through compelling visualizations that demonstrate the art of the possible with Oracle’s products. The Demo Services Support Engineering team is now looking for an experienced, energetic and innovative person who will be responsible for supporting pre-sales demos globally for Fusion ERP Cloud.

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Career Level - IC4

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As a Principal Support Engineer, you will offer strategic Functional and technical support to assure the highest level of pre-sales support.

• Expert in ERP domain working as part of a global support engineering team.
• Expert in troubleshooting functional and technical application issues, providing innovative solutions to product, and demo content gaps.
• Work closely with the Demo Engineering teams to ensure demo flow issues are resolved well in advance of the actual demo.
• Coordinate and host demo advisory calls providing demo solution advice around setup, configuration and integrations for ERP Cloud demos.
• Participate in and identify key issues during demo release testing, providing feedback and recommendations to demo engineering to help improve the quality of the demo content.
• Excellent Customer Service Orientation, working closely with pre-sales consultants globally to help them design and configure compelling demo solutions.
• Pro-active involvement in the global ERP community.
• Co-ordinate and host Transfers of Information (TOIs) and identify demo collateral for areas of ownership.
• Inspire and mentor junior members of the global ERP support engineering team.
• Create high quality knowledge articles that help pre-sales team to proactively fix their demo issues.