Job Description:

We are seeking a highly skilled Database Administrator (DBA) to join our CSS team. In this role, you will provide expert support for customer service requests, focusing on troubleshooting, advisory services, and root cause analysis (RCA) for complex database environments.

Requirements:

• Bachelor’s degree (or higher) in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Extensive experience as a DBA, with a strong background in Oracle database products and tools.
• Proven problem-solving skills with the ability to handle complex and critical issues independently.
• Excellent communication skills and customer-oriented mindset.
• Ability to work autonomously with minimal supervision, including outside standard business hours.

As a Senior Advanced Services Engineer, you will play a critical role in delivering high-quality technical services to Oracle’s clients. You will leverage your deep technical expertise to support, design, and implement complex solutions, ensuring customer success and satisfaction.

Qualifications:

• Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field. Advanced degrees (e.g., MBA, Ph.D.) are a plus.
• Experience: Relevant experience in IT, with a significant portion in advanced technical roles involving complex implementations and support.
• Technical Skills: Oracle RDBMS versions 12c and 19c, SQL Tuning, DB Tuning, Oracle Real Application Cluster, Oracle Exadata, Cloud Control 13c, RMAN, Oracle cloud Infrastructure
  

Certifications:

• Oracle Certified Professional
• Oracle OCI Foundations Associate-

Skills:

• Problem-Solving: Strong analytical skills with the ability to solve complex technical issues. Ability to understand complex customer ecosystems and translate needs into solutions.
• Communication: Excellent verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
• Customer Focus: Strong customer service orientation with a commitment to customer success and satisfaction.
• Languages: Fluency in English and Portuguese.

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Oracle Customer Success Services (CSS) is a services business unit within Oracle that establishes long-term enhanced support and managed service relationships with many of Oracle's largest customers.

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Career Level -

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Key Responsibilities:

• Customer Solutions: Develop a deep understanding of customer requirements and design innovative solutions to meet their business needs.
• Implementation and Support: Oversee the implementation of complex systems and provide ongoing support to ensure optimal performance and customer satisfaction.
• Problem Resolution: Address and resolve critical issues that may arise during implementation or post-implementation phases.
• Consulting and Advisory: Act as a trusted advisor to clients, offering strategic and technical advice to enhance their use of Oracle products and services.
• Knowledge Sharing: Mentor and train junior engineers, sharing best practices and technical knowledge.
• Continuous Improvement: Stay updated with the latest industry trends, technologies, and best practices to continuously improve service delivery.