The Oracle AI Customer Excellence Center, part of Customer Success Services organisation, is a global team of pre-sales experts dedicated to helping customers achieve their business objectives by providing deep expertise, winning sales opportunities, and accelerating cloud adoption.

If you have enthusiasm, energy, and the ability to evangelize and expand the footprint of Oracle Cloud Platform and services through initiatives such as Gen AI Services, AI Agents, open-source AI models, AI Services and Infrastructure in the Cloud, and AI – SaaS Integrations,

You can articulate the credibility of Oracle's GenAI Services, AI Agents, AI Infrastructure products and solutions, from technical to board level, with a particular focus on key decision makers in the customers' organization

You are experienced in two or more of these topics:

• Gen AI Services, AI Agents, LLMs
• workflow automation tools (N8N, Langflow, etc.)
• AI on SaaS, SaaS AI Agents, and AI SaaS Integration
• GPU Clusters, AI Infrastructure

Oracle AI CEC can be a great place for you!

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Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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As an hands-on AI Engineer, you'll showcase Oracle AI Solutions via PoC - demo - workshops -webinar in the scope of GenAI Services, AI Agents, AI Infrastructure.

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Career Level - IC4

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What You'll Do

• Leading pre-sales technical and functional support for prospective clients, ensuring a positive customer experience
• Focusing on large or complex sales opportunities that require innovative solutions
• Advising clients on overall solution architecture
• Designing, building, and delivering customer demonstrations and technology workshops and webinars to showcase Oracle-based solutions
• Participate in or lead customer-specific Proof of Concepts, Workshops, or performance tests.
• Articulate the credibility of Oracle's GenAI Services, AI Agents, AI Infrastructure and Machine Learning Technology products and solutions, from technical to board level, with a particular focus on key decision makers in the customers' organization.
• Ability to understand the competitive landscape, recognize and communicate opportunities to up-sell based on product expertise.
• A thorough understanding of relevant Technical Architectures, their applicability to Oracle's customers, and their comparative advantages/disadvantages.
• Liaise with the Oracle ecosystem:
  • Account Teams and Sales Consulting to understand customer needs & pains.
  • Product teams need to learn and master new product features and absorb new technologies.
  • Contribute to Sales Consulting communities and cross-lob co-operation.

What You'll Bring

We expect at least 5 years of deep, hands-on technical experience, expertise, and skills in three or more of the following areas.

• Cloud AI Services experience and familiarity with Large Language Models (LLMs) are essential.
• AI Infrastructure Design: Lead the architecture and implementation of AI/HPC infrastructure using GPUs/TPUs, high-speed networking, and scalable storage for GenAI/AI/ML workloads.
• AI Deployment: Proven experience deploying large models in production on public clouds (OCI, AWS, Azure, GCP) and hybrid environments, utilizing microservices and containerization (Docker, Kubernetes) for scalable and reliable operations.
• Large Language Models (LLMs): Deep expertise with closed and open-source LLMs across the full AI lifecycle—training, fine-tuning, and deployment for production inference.
• Performance Optimization: Optimize AI infrastructure and applications on Oracle OCI, with a focus on computational efficiency and resource management.
• Security & Compliance: Ensure all AI infrastructure and solutions comply with industry standards and organizational policies on security, privacy, and data governance.

The above-mentioned mandatory technical skills have been gained in front-line customer-facing roles, such as Sales Consulting, Consulting, and Advanced Customer Services.

Desired Attributes

• Confident and assertive
• Positive attitude
• Self-starter, comfortable working autonomously
• Ability to empathize with customers and understand their perspectives
• Skilled at balancing customer needs with Oracle’s objectives.
• Willingness to take initiative and assist wherever needed
• Team player who actively seeks innovative ways to enhance Oracle’s customer service

Location

United Kingdom: London or Reading

What You'll Offer

• Competitive compensation and a comprehensive benefits package.
• Structured onboarding and personalized training, including induction.
• Flexible and hybrid working arrangements for optimal work-life balance.
• Opportunity to work with modern technology stacks and collaborate with global teams.
• Defined career development pathways, mentorship, and continuous learning programs.
• Inclusive work environment that values diversity and individual contributions.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion

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