Technical Leadership & Delivery Ownership

Own end-to-end technical delivery of complex software initiatives from requirements through production, ensuring quality, reliability, and predictable outcomes.

Lead AI-enabled and automation-focused solutions that support:Internal operational efficiency and scale within Customer SuccessServices

Customer-facing platforms and service offerings

Translate business problems and operational needs into well-structured technical designs, execution plans, and milestones.

Proactively identify risks, dependencies, and technical trade-offs; drive mitigation strategies.

Hands-On Engineering Excellence

Spend the majority of time as a hands-on engineer, including:Designing and building user-facing application layers with strong attention to usability, performance, and reliability

Defining and consuming APIs in close collaboration with backend and platform teams

Writing and reviewing production-quality code across the stack, as appropriate

Lead end-to-end delivery of features that span UI, backend services, and integrations.

Balance user experience considerations with system constraints such as scalability, security, and operability.

Set and uphold high standards for:

Code quality, maintainability, and testability

User experience consistency and accessibility

Performance, security, and operational readiness

Architecture & Technical Stewardship

Act as a technical anchor for the team and adjacent teams by:Participating in architecture and design reviews

Ensuring alignment with enterprise architecture, security, and compliance standards

Drive coherent system design across services, APIs, data flows, and integrations.

Partner closely with architects, product managers, and senior engineers to evolve platform architecture.

Cross-Team Collaboration & Influence

Act as a technical bridge and product owner in practice between internal stakeholders, design, backend, and operations teams—owning problem discovery, requirements definition, feature scope, prioritizations, and end-to-end outcomes in the absence of a dedicated product owner.

Coordinate with backend, data, and platform teams to drive cohesive end-to-end solutions.

Provide technical leadership and informal mentorship through design reviews, code reviews, and architectural discussions.

Represent technical and user-impact trade-offs clearly in planning, reviews, and decision forums.

Agile Execution & Engineering Discipline

Lead by example within Agile/Scrum environments:Sprint planning, backlog refinement, and technical task breakdown

Continuous delivery and incremental releases

Promote best practices around documentation, testing, observability, and operational excellence.

Drive continuous improvement in engineering processes, tooling, and developer productivity.

---

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

---

Oracle CSS is building AI-enabled and automation-driven platforms to improve internal operational efficiency and deliver differentiated, scalable customer success offerings. This Tech Lead role is a senior individual contributor position with strong ownership of user-facing, customer-impacting systems ,balanced with deep backend and platform collaboration.

---

Career Level - IC4

---

Required Qualifications

10–15+ years of professional software engineering experience.

Proven experience leading delivery of customer-facing, user-centric products in enterprise environments.

Strong hands-on background in building user-facing applications (web or mobile) and collaborating deeply with backend and platform teams.

Demonstrated ability to own features end-to-end: from requirements and UX considerations through API design, implementation, and production rollout.

Solid understanding of:System design and architecture

APIs, data models, and service integrations

Performance, security, and operational considerations for user-facing systems

Experience working closely with product managers, designers, architects, and business stakeholders.

Excellent written and verbal communication skills in English.

Preferred Qualifications

Experience with AI/ML systems, intelligent automation, or data-drivenplatforms.

Background in building internal platforms or tools for operations, infrastructure, or service teams.

Experience working with globally distributed engineering teams.

What Success Looks Like in This Role

You are trusted to lead complex, user-facing initiatives with significant customer impact.

Product and engineering stakeholders rely on you to balance usability, delivery speed, and system robustness.

Features ship end-to-end with strong quality across UI, backend, and integrations.

Backend and platform teams value your clarity in API contracts and architectural decisions.

Customer satisfaction and adoption improve due to thoughtful execution and technical leadership.

AI and automation initiatives surface through polished, usable experiences that deliver measurable operational value.