About Oracle CSS – Customer Success Services:

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

Job Responsibilities:

• Work directly with Business User as an Oracle Cloud Supply Chain functional expert.
• Ability to work independently and manage multiple task assignments.
• Gather, analyse business requirements and perform Fit-Gap analysis
• Active participation in preparing various project documents – Solution design, Functional Specifications, Setup Documents, SIT-UAT Test Scripts, Training materials.
• Explain the business requirement to other team members in the project
• Write functional configuration documents
• Create and execute test scenarios in various test environments
• Worked with large customers involving integrations
• Quick learner and able to pick up new skills
• Customer facing skills, ability to lead
• Troubleshooting and Resolving issues in production environment

Mandatory Skills:

• Candidate having 6 years of Fusion Supply Chain functional with below skills
• Candidate is expected to be having Good Hands on knowledge on areas mentioned
  • Inventory Management
  • Procurement
  • Order Management
  • Product Information Management
  • Product Lifecycle Management
  • Supplier Portal
  • Supplier Life Cycle Management

• Oracle Fusion Redwood theme hands on experience
  • Experience in at least one redwood migration -for SSP or Supplier portal or any of the features
  • Aware of redwood in SCM and the methodologies and started checking for their projects
  • Aware of VBS and how it works
• Candidate should have good attitude and learning capability to pick up any modules apart from the modules he/she is aware.
• Candidate is expected to work in support model.
• The candidate should have 6 years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.

If you have the above skills, take up the below list of self-test questions to know if you qualify to apply.

Self-Test Questions:

• Are you experienced in managing item attributes and templates?
• Have you managed item structures with parent-child hierarchy?
• Do you have experience in sales order orchestration with custom pause rules?
• Can you configure pricing algorithms?
• Have you set up approval rules for various business requirements?
• Do you have exposure to supplier registration and approval process?
• Have you participated in customer-facing functional discussions?

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As a member of the Support organization, your focus is to deliver support and solutions in Fusion SCM modules to the Oracle customer base while serving as an advocate for customer needs. This involves resolving Functional & Technical Issues, working on enhancements, etc. Customer raises issues through phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for the implemented solutions. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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Career Level - IC3

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1. Resource would play a Senior role in running development and support projects for Oracle SCM/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology)
2. The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
3. Resource should be able to independently work on Functional solutions - Design, develop and test.
4. Functionally good in Configurations and experience on all functional features of SCM Modules
5. Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to integrations from functional perspective.
6. Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
7. Report progress/status/risk/issues on development at regular basis.
8. Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CR & Enhancement requests
9. Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.
10. Resource should be able to understand customer requirements/user stories and implement practical solutions.
11. Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another