As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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Act as a Principal SME for Oracle database platforms including design, architecture, and governance. Lead the design and implementation of highly available, scalable, and secure database solutions. Drive performance tuning, capacity planning, and reliability improvements across critical environments. Architect and support complex Oracle ecosystems including Oracle Database, Oracle RAC, Oracle Data Guard, and Oracle GoldenGate. Lead root cause analysis and resolution of major incidents impacting business-critical applications. Define database standards, automation frameworks, and operational best practices. Drive cloud and hybrid transformation initiatives across platforms such as Oracle Cloud Infrastructure and other enterprise cloud providers. Collaborate with application, infrastructure, security, and architecture teams to ensure optimized solutions. Mentor and coach DBAs and engineers to enhance organizational capability.

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Career Level - IC5

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Act as a Principal SME for Oracle database platforms including design, architecture, and governance.
Lead the design and implementation of highly available, scalable, and secure database solutions.
Drive performance tuning, capacity planning, and reliability improvements across critical environments.
Architect and support complex Oracle ecosystems including Oracle Database, Oracle RAC, Oracle Data Guard, and Oracle GoldenGate.
Lead root cause analysis and resolution of major incidents impacting business-critical applications.
Define database standards, automation frameworks, and operational best practices.
Drive cloud and hybrid transformation initiatives across platforms such as Oracle Cloud Infrastructure and other enterprise cloud providers.
Collaborate with application, infrastructure, security, and architecture teams to ensure optimized solutions.
Mentor and coach DBAs and engineers to enhance organizational capability.