Key Job Responsibilities

• Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
• Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
• Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
• Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
• Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
• Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements

This role reports into Manager/ Senior Manager

Key Skills

• Strong critical thinking and analytical abilities, with a problem-solving mindset
• Excellent stakeholder management and communication skills, fostering effective relationships.
• Proficiency in project management tools and techniques, with the ability to multitask and prioritize
• Strong teamwork and collaboration skills, with the ability to work in a dynamic environment

Key Competency

Communicating for Impact

• Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
• Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies

Collaboration

• Easily builds networks and rapport with diverse groups
• Collaborates cross-functionally to deliver on shared objectives
• Demonstrates a willingness to place team goals before personal goals

Change Agility

• Adapts to changing business needs, conditions, and work responsibilities
• Positively influences others to adapt when faced with changing business conditions
• Drives change skillfully; gains adoption from all stakeholders in a timely manner
• Quickly recognizes situations or conditions where change is needed
• Demonstrates resilience in times of change and uncertainty

Mastering Complexity

• Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
• Develops and systematically evaluates alternative courses of action
• Identifies solutions and evaluates consequences and impact of alternatives

Basic Requirements

• Graduate/Post Graduate with 6 to 10 years of experience
• Strong Analytical abilities

Adaptability to the ever changing business conditions

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Key Skills • Strong critical thinking and analytical abilities, with a problem-solving mindset • Excellent stakeholder management and communication skills, fostering effective relationships. • Proficiency in project management tools and techniques, with the ability to multitask and prioritize • Strong teamwork and collaboration skills, with the ability to work in a dynamic environment

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Career Level - IC2

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Key Job Responsibilities

• Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
• Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
• Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
• Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
• Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
• Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements

This role reports into Manager/ Senior Manager

Key Skills

• Strong critical thinking and analytical abilities, with a problem-solving mindset
• Excellent stakeholder management and communication skills, fostering effective relationships.
• Proficiency in project management tools and techniques, with the ability to multitask and prioritize
• Strong teamwork and collaboration skills, with the ability to work in a dynamic environment

Key Competency

Communicating for Impact

• Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
• Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies

Collaboration

• Easily builds networks and rapport with diverse groups
• Collaborates cross-functionally to deliver on shared objectives
• Demonstrates a willingness to place team goals before personal goals

Change Agility

• Adapts to changing business needs, conditions, and work responsibilities
• Positively influences others to adapt when faced with changing business conditions
• Drives change skillfully; gains adoption from all stakeholders in a timely manner
• Quickly recognizes situations or conditions where change is needed
• Demonstrates resilience in times of change and uncertainty

Mastering Complexity

• Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
• Develops and systematically evaluates alternative courses of action
• Identifies solutions and evaluates consequences and impact of alternatives

Basic Requirements

• Graduate/Post Graduate with 6 to 10 years of experience
• Strong Analytical abilities

Adaptability to the ever changing business conditions