Operation Systems-Network Analyst
Oregon State University
IT
Corvallis, OR, USA
USD 4,871-9,037 / month
Posted on Aug 30, 2025
Position Information
| Department | Shared InfrastructureGrp (JIS) |
|---|---|
| Classification Title | Oper Systems-Network Analyst |
| Job Title | Operation Systems-Network Analyst |
| Appointment Type | Classified Staff |
| Job Location | Corvallis |
| Benefits Eligible | Full-Time, benefits eligible |
| Remote or Hybrid option? | Yes |
| Employment Category | Regular |
| Job Summary | This recruitment will be used to fill one full-time Operating Systems Network Analyst, competency level 2, position for Infrastructure Services at Oregon State University (OSU). At Oregon State University (OSU), University Information and Technology (UIT) is at the forefront of the university’s technological transformation. UIT is dedicated to empowering the entire university community by providing secure access to the right data, tools, and services needed to navigate and shape their unique paths to success. By protecting OSU’s technological assets and managing resources efficiently, we enable the university to thrive in an ever-evolving landscape. Led by the Office of the Chief Information Officer (CIO), UIT manages IT operations for OSU’s three campuses, serving students in Oregon’s 36 counties and in more than 100 countries. UIT’s leadership philosophy centers around a human-centric and fully architected technology landscape, leveraging enterprise solutions for common good services while empowering individual colleges and business units to innovate and invest in their missions and initiatives. UIT’s designs and implements a seamless, interconnected digital ecosystem that aligns to the university’s strategic goals and maximizes impact. The division is comprised of trusted partners and consultants committed to igniting innovation and fostering a culture of continuous improvement by providing expert guidance and innovative solutions that support the university’s teaching, research, outreach and extension mission. Together, we are building a future where technology and education converge to create limitless possibilities. This position functions within a collaborative, team-based IT environment and plays a critical role in delivering telecommunications support and service coordination across Oregon State University. The incumbent is responsible for administering and maintaining the university’s telecommunications service and billing platform (PCR-360), ensuring data integrity, system availability, and accurate financial processing for all voice-related services. Key responsibilities include coordinating service requests, analyzing customer needs, providing technical consultation on voice and messaging solutions, and managing billing data migrations from external vendors. This position evaluates new technologies and vendor offerings to support cost-effective, service-oriented decision-making while helping customers understand charges and optimize communication services. The role provides technical support for complex voice service environments—including voicemail, directory systems, and messaging platforms—and ensures timely response to service orders, billing inquiries, and infrastructure upgrades. In addition, the position provides guidance to other technical professionals and supports the broader mission of UIT by promoting operational excellence, financial transparency, and effective customer engagement. Please note all OSU IT team members are expected to meet the following commitments: AI Statement: OSU IT embraces the transformative potential of artificial intelligence (AI) to drive innovation, enhance efficiency, and create meaningful impact across our teaching, research, and administrative functions. As a member of the OSU IT community, the person in this position is expected to thoughtfully engage with AI tools and practices, champion their ethical and responsible use, and actively contribute to the development of AI-driven solutions that uphold our institutional values and advance the university’s mission. Data Statement: OSU IT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU. OSU IT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines. DEIA Statement: OSU IT commits to and believes in the strength and value of diversity, equity, inclusion, and access (DEIA) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU IT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work. Security Statement: Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community. |
| Why OSU? | Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all. FACTS: • Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total Rewards Package: Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. • Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU. |
| Key Responsibilities | 20% – System Administration and Data Management Administers user access and permissions for the Customer Center portal in PCR-360. Maintains and updates user records, supports client-facing database tools, and communicates system availability. Conducts regular audits to ensure accuracy and integrity of PCR-360 data. Provides input into system design and testing processes, and coordinates scheduled system updates and migrations in collaboration with UIT technical teams. 20% – Evaluation, Research, and Billing Integration Assesses user needs, evaluates systems, and researches new communication technologies to recommend cost-effective solutions. Analyzes and migrates billing data from wireless carriers and third-party providers into the Telecom Billing system. Monitors Lumen services and ensures accurate integration of vendor billing information. Uses PCR-360 to provide detailed charge breakdowns for users and clarifies billing discrepancies, including one-time and recurring charges. 20% – PCR-360 Administration and Customer Support Coordinates and administers PCR-360 database services, including feature enablement and service configuration. Establishes and refines operating procedures to ensure consistent use of the platform across the university. Provides responsive customer service and technical support to users with PCR-360-related questions or service requests. 10% – Technical Consultation and Solution Design Serves as a subject matter expert to end users, providing guidance, service recommendations, and configuration proposals to meet communication and network requirements. Evaluates the cost-effectiveness of services and responds to customer inquiries regarding phone, voicemail, and related systems. Collaborates with vendors, consultants, and contractors to identify optimal technical solutions that align with operational needs. 20% – Service Order Management and Financial Oversight Reviews, analyzes, and approves customer service requests for changes to voice and messaging services. Collaborates with customers to clarify service needs, propose alternative solutions, and verify accuracy of service orders prior to fulfillment. Audits telecommunications vendor invoices and facilitates cost allocation to appropriate customer accounts via the billing system. 10% – Training, Documentation, and Knowledge Sharing Develops and distributes instructional materials to help end users understand and use telecommunications services effectively. Recommends and implements improvements to training procedures and materials. Provides technical guidance and informal mentoring to other Telecommunications Analysts based on deep knowledge of tools, systems, and departmental procedures. |
| What We Require | This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor’s degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. |
| What You Will Need |
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. |
| What We Would Like You to Have |
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| Working Conditions / Work Schedule | This position will work a typical Monday – Friday schedule located on the Corvallis Campus. Modality: Hybrid: This position is designated as hybrid, working both on-site and remotely. The exact amount of on-site and remote work and schedule will be discussed with the supervisor. Hybrid work is dependent on business needs. It is anticipated that the selected individual will be on-site for the first few months. |
| Pay Method | Salary |
| Pay Period | 1st through the last day of the month |
| Pay Date | Last working day of the month |
| Min Salary | $4871 per month |
| Max Salary | $9037 per month |
| Link to Position Description |
Posting Detail Information
| Posting Number | P05392CT |
|---|---|
| Number of Vacancies | 1 |
| Anticipated Appointment Begin Date | 10/01/2025 |
| Anticipated Appointment End Date | |
| Posting Date | 08/29/2025 |
| Full Consideration Date | |
| Closing Date | 09/14/2025 |
| Indicate how you intend to recruit for this search | Competitive / External - open to ALL qualified applicants |
| Special Instructions to Applicants | Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position. Cover letters are optional for this position and will not be used for evaluating your qualifications. Equivalent required experience is based on full-time equivalent (40 hours per week). PLEASE NOTE: If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties. Typically, the starting salary is at the lower end of the salary range. For additional information please contact: Michael Boe michael.boe@oregonstate.edu We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu. |