Senior Business Analyst - Group Insurance Product Delivery & Enhancements
Prudential Financial
Job Classification:
Technology - Agile, Delivery, & ProductAt Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!
About the Position
We are seeking a highly skilled Senior Business Analyst to join our Group Insurance Product team, with a primary focus on delivering enhancements and launching new products. This role is pivotal in shaping the direction of our product offerings, requiring the ability to think broadly and end-to-end—from initial product intent through system integration and operational readiness. You will be an essential connector across Product, Product Development Specialists, Technology, and Business Partners.
In this role, you will:
- Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes.
- Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits.
- Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured.
- Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input.
- Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes.
- Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements.
- Map out end-to-end processes and integrations, ensuring practical and sustainable solutions.
- Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus.
- Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood.
- Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation. - Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation.
- Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes.
- Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership.
Required Qualifications:
- 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context.
- Demonstrated experience driving enhancements and new product development in a product-focused environment.
- Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in.
- Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications.
- Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements.
- Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes.
- Applied experience mapping business processes and documenting system impacts.
- Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences.
- Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word).
- Bachelor’s degree in business, Information Systems, or related field.
Preferred Qualifications:
- Group Insurance product expertise, including understanding of benefit design and product filings.
- Experience collaborating with Product Development, compliance, or legal on insurance products.
- Strong business insight and ability to connect market/customer needs to product features, data requirements, and system impacts.
- Familiarity with end-to-end product delivery lifecycle—from ideation through launch and post-implementation support.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
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What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $92,400.00 to $137,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.