Location: Hybrid - Letterkenny 2 Days p/week

Come join us in our state of the art office in Letterkenny as we are expanding. We are hiring a Nexthink DEX Engineer to join Prudentials Global End User Experience team.

This is a highly technical engineering role focused on designing, building, and operationalizing new digital experience remediation solutions from scratch.

This engineer will serve as the technical backbone of the Digital Experience (DEX) program, converting insights into automated remediations that eliminate friction and improve the digital experience for the workforce. This role goes beyond analytics - centring on engineering, automation, root cause analysis, and continuous endpoint improvement.

What you Can Expect

• Solve new IT challenges via root cause analysis and create PowerShell scripts and other solutions in Nexthink to remediate end user computing challenges that don’t have templated solutions.

• Collaborate with the L2/L3 service desk teams to learn about any new technical solutions they’ve built to see if we can re-imagine them as proactive or preventative solutions in Nexthink.

• Leverage actionable insights and intelligence to understand causes of digital friction.

• Act on insights in the form of automated self-healing and API‑based integrations, working with engineering teams to expand platform value.

• Analyze insights to understand digital friction drivers and engineer targeted solutions.

• Participate in major incident management processes to investigate, diagnose, and remediate technology outages.

• Integrate Nexthink into various IT processes (e.g., ITSM, SecOps, DevOps, IT operations management, IT asset management, etc.) to improve quality and stability of technology and services.

• Measure and set business outcomes, KPIs, experience-level agreements (XLAs) and objectives and key results (OKRs).

• Use Nexthink to promote workforce digital dexterity, like the elimination of administrative overhead with automation.

• Stay up to date on Nexthink engineering and platform best practices.

What you Will Do

• Engineer and deliver Nexthink-powered remediation for end user computing issues.

• Operationalize use cases, converting insights into automated or guided actions.

• Own creation of self-healing, automated flows, and large-scale remediations.

• Perform deep root cause analysis and develop custom scripts and configurations.

• Integrate Nexthink into broader IT operational processes and automation layers.

• Monitor experience performance, adoption, and improvement trends.

• Actively participate in incident and major incident response.

• Define, track, and communicate measurable business outcomes.

What you Will Bring

• 2+ years in a technical role focused on solutioning in Nexthink or with an equivalent automation platform / digital experience management tool.

• 3+ years supporting enterprise IT environments (EUC, endpoint engineering, service desk, etc.).

• Strong EUC engineering and/or L3 troubleshooting background.

• Experience designing and building technical solutions from scratch in Nexthink.

• Strong scripting experience in PowerShell, Bash, and/or Python.

• Excellent analytical and problem-solving skills; ability to identify patterns, causes, and optimal Nexthink solutions and remediations.

• Strong technical acumen and consultative mindset.

• Experience in global organizations (preferred).

• Continuous learner with a strong commitment to skills growth, digital experience maturity, and Nexthink platform expertise.

• Ability to facilitate problem-solving sessions and technical design reviews.

What We Offer You

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.

• Annual Leave of 23 days at full pay.

• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.

• Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.

• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.

• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveller community. PGIM Ireland's aim is to hire the best people for the open roles, and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.