Senior Project Manager - Technical
Red Hat
Job Summary
The Red Hat IT team is looking for a Senior Project Manager to join in Mexico City.
In this role, you will serve as a key member of the IT Training and Content Platforms team, primarily supporting Red Hat’s eCommerce LMS platform.
Your primary focus will be to partner with business teams and to analyze complex issues in order to translate business needs into technical requirements, then lead those projects through to implementation and configuration in collaboration with our LMS vendor.
You will be working with cross-functional teams in waterfall and agile environments. Successful candidates will typically have 3+ years experience as a project manager and some proficiency in Scrum/Agile methodologies. You’ll need to have excellent writing and communications skills as well as strong technical expertise to be able to provide technical recommendations based on best practices.
Building strong relationships is key in this role, and while you'll manage projects independently, you'll also collaborate closely with various teams to ensure your projects meet business needs and are delivered on time. Remote candidates with required skills and demonstrated success working independently will be considered.
What you will do:
Work closely with global and regional partner teams, development teams, and architects to solve technical and business problems.
Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions.
Cultivate strong relationships with customers and stakeholders, facilitating smooth interactions and collaborative problem-solving for escalations.
Analyze business requirements for gap analysis and root cause analysis, and develop business case documents, business processes diagrams, and user stories.
Develop and update documentation including flow charts, slide decks, and other visuals.
Configure system settings and options; help with planning and occasionally executing unit, integration, and acceptance testing in conjunction with Software Engineers to meet business requirements and build resilient systems.
Provide validation support with each quarterly release cycle
Identify gaps and provide technical expertise for functional specifications, and scale new and current systems, processes, and procedures in a cost effective manner.
Manage several platform requirements and various prioritization requests from multiple stakeholders, and work with cross-functional teams to identify and raise risks and dependencies.
Review business processes and research new IT advancements to make systems more modern.
Develop a deep understanding of products/platforms and vision to help guide technical development.
What you will bring:
Bachelor’s degree in computer science, business information systems, management information systems, or a related field
3+ years experience working as project manager or business systems analyst in full project management lifecycle for software/maintenance/development/implementation projects
Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with both business and technical teams
Ability to translate business rules logic into technical requirements
Adept at facilitating communication and coordination for technology solutions and processes across diverse teams
Experience working with all aspects of business including channels, sales, and operations
Demonstrated success in learning new technologies
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Ability to manage multiple requirements, priorities, and projects simultaneously
Experience defining and maintaining strategies and business and technical roadmaps
Excellent verbal and written English communication skills
Experience working on waterfall and agile development teams (Scrum, Kanban)
Experience with source code control platforms, preferably Git
Experience using Jira or similar project management tool
Motivated, collaborative, and enthusiastic about working with teams to solve complex challenges
Background in Oracle / Finance processes and/or Learning Management Systems a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.