Essential Duties & Responsibilities

• Configures and maintains business systems and applications to ensure they operate efficiently and meet the functional needs of users across the university
• Manages daily operations of enterprise systems that support administrative, academic, and operational processes, ensuring consistent performance and availability
• Troubleshoots technical issues and resolves system errors, working with vendors or internal IT teams as needed to restore functionality and minimize disruptions
• Implements updates, patches, and system enhancements to improve functionality, address security vulnerabilities, and align systems with evolving institutional requirements
• Collaborates with stakeholders across departments to assess business needs, ensure system capabilities support operational goals, and maintain alignment with strategic initiatives
• Oversees data integrity, security, and reporting functions, ensuring accurate data management within systems and providing critical insights to support decision-making
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of enterprise business systems and application platforms
• Knowledge of system configuration, integration, and lifecycle management
• Skill in troubleshooting and resolving technical issues
• Skill in collaborating with cross-functional teams and stakeholders
• Ability to manage data quality, integrity, and security
• Ability to adapt systems to support changing institutional requirements

Minimum Education & Experience

• Bachelor's degree in related field
• 5 years of relevant experience
• Equivalent combination of experience & education may be considered

Job Level Overview

Specialized Contributor Level 3 - A senior-level role requiring broad understanding of the profession or field of work. Independently leads diverse and often complex assignments, projects, or programs. May act as a mentor and guide less experienced staff.

Additional Details

The Division of Student Affairs houses 20 departments that support student life at RIT. While each department has its own mission, staff, and services, Student Affairs also operates collaboratively through integrated processes and shared systems. Together, these departments deliver high‑quality programs and services focused on student engagement, well‑being, sense of belonging, and student success.

The Student Affairs Systems and Business Analyst supports this work by leading the investigation, development, implementation, and execution of business process and technology initiatives that enhance the student experience and advance the RIT mission. The role is part of the Division of Student Affairs Systems and Business Analysis team and contributes to advancing information security, data integrity, and sustainable technology solutions that support student life operations.

Preferred Qualifications:

• Prior experience serving as a campus administrator for technology solutions, business analyst, or project manager in a higher education setting.
• Experience supporting or administering a student engagement platform, such as CampusGroups.
• Experience working with event management systems, such as EMS.
• Knowledge of or experience with Lean Six Sigma or continuous improvement methodologies.
• Experience working in higher education, particularly within student affairs departments and operations.
• Experience supervising or mentoring others, including student employees.

Role Scope and Responsibilities:

In this role, the Systems and Business Analyst partners with Student Affairs departments to gather and document business requirements, analyze workflows, and translate operational needs into functional system solutions. The position leads technology investigations and implementations, manages competing priorities across diverse stakeholders, and supports effective change management to ensure successful adoption of new and enhanced systems.

The position serves as a campus administrator for applications owned by the Division of Student Affairs and facilitates divisional use of enterprise technology solutions. Examples of supported platforms may include PeopleSoft Campus Solutions (SIS), Event Management System (EMS), Ideal Logic, CampusGroups, and Slack.

This role represents Student Affairs on university cross‑functional teams to ensure divisional technology needs are met and serves as a liaison with technology vendors and RIT Information Technology Services (ITS). The Systems and Business Analyst is a key member of the Assessment, Technology, and Communications (ATC) team, supporting division‑wide initiatives, and reports directly to the ATC Director of Systems and Business Analysis. This position is responsible for supervising and mentoring approximately 3–5 student employees who support various engagement technologies, through ticket triage and documentation.

The position requires the ability to communicate complex technical concepts in accessible terms to diverse audiences and a demonstrated commitment to diversity, equity, inclusion, and accessibility. Experience working with or a willingness to learn accessibility‑centered practices and inclusive technologies is valued.

Remote Work Eligibility: This is a hybrid role, with the option for full‑time on‑site work if preferred. The work location schedule is determined on a semester basis in coordination with department leadership.

Additional Information:

• Department Website: https://www.rit.edu/studentlife/atc
• RIT Benefits Overview: https://www.rit.edu/humanresources/benefits

FLSA Category

Exempt

Work Location

Hybrid

Compensation

$72,500 - $82,500

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.