Essential Duties & Responsibilities

• Performs routine system maintenance for department systems to ensure proper functionality and availability
• Troubleshoots basic and common technical issues
• Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
• Maintains, configures, and tests future system applications and functionality
• Drafts, manages, and updates user protocols, guides, and similar documentation
• Provides training and support to end users
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of operating systems such as Windows or Linux
• Knowledge and use of system management tools and scripting languages
• Skill in testing, patching, and maintaining systems
• Skill in troubleshooting and performing root cause analysis
• Ability to work independently or as part of a team
• Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors

Minimum Education & Experience

• Associate's degree in related field
• 4 years of relevant experience
• Equivalent combination of experience & education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 4 - Advanced or lead role with deep subject matter expertise and/or functions as a formal or informal team lead. Leads challenging and non-routine tasks, assignments, and projects, often coordinating across teams and developing new methods or techniques. Mentors less experienced staff and reviews or delegates work.

• Strong Benefits That Support You
  Comprehensive health coverage, employer‑paid disability, and wellness resources.
• Grow With Us
  Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.
• Invest in Your Future
  Competitive retirement plan with up to 8% employer match.

• Location: Hybrid environment, flexible with work-from-home and in-person schedules based on team schedule and work requirements.
• Work Schedule: Second and third shifts, during the school year there will need to be weekend coverage to ensure all operations are running smoothly. The schedule will need to fluctuate based on University-wide events, and academic breaks.

FLSA Category

Work Location

Compensation

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.