Security Operator - 2nd Shift
Rocket Companies
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
Minimum Qualifications
Availability to work 24/7 including weekends and holidays
2 years of experience in security, law enforcement, military, or related experience
Experience operating video surveillance systems
Proficiency in multi-tasking multiple programs simultaneously
Basic de-escalation skills to provide high-level client service
Preferred Qualifications
4 years of experience in security, law enforcement, military, or related experience
Experience dispatching security and law enforcement entities
Job Summary
The 2nd Shift Security Operator gathers information and acts on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas. Security Operator - 2nd Shift works a rotating 7-week schedule of 4x 10-hour days per week.
Responsibilities
Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
Create, review and edit various incident management reports to be disseminated to leadership
Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
Manage multiple email boxes, compose emails, and properly categorize emails
Complete thorough camera surveillance investigations
Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
Handle, document, and route escalated calls/surveillance requests/concerns to leadership
Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
Complete open-source background investigations including social media deep dives
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.