Security Operator - 2nd Shift

Rocket Companies

Rocket Companies

Detroit, MI, USA
Posted on Apr 3, 2025

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Minimum Qualifications

  • Availability to work 24/7 including weekends and holidays

  • 2 years of experience in security, law enforcement, military, or related experience

  • Experience operating video surveillance systems

  • Proficiency in multi-tasking multiple programs simultaneously

  • Basic de-escalation skills to provide high-level client service

Preferred Qualifications

  • 4 years of experience in security, law enforcement, military, or related experience

  • Experience dispatching security and law enforcement entities

Job Summary

The 2nd Shift Security Operator gathers information and acts on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas. Security Operator - 2nd Shift works a rotating 7-week schedule of 4x 10-hour days per week.

Responsibilities

  • Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services

  • Create, review and edit various incident management reports to be disseminated to leadership

  • Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications

  • Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette

  • Manage multiple email boxes, compose emails, and properly categorize emails

  • Complete thorough camera surveillance investigations

  • Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties

  • Handle, document, and route escalated calls/surveillance requests/concerns to leadership

  • Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets

  • Assistance with commercial and residential tenant requests, such as building/parking/access control concerns

  • Complete open-source background investigations including social media deep dives

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.