Senior Support Engineer
SAP
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About SAP Labs Network and SAP Labs Vietnam
SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.
What you’ll do
Are you driven by excellence and ready to make an impact? Join SAP, the global leader in business software, at our growing Technical Support Team in Ho Chi Minh City, Vietnam. As a Senior Solution Support Engineer, you’ll deliver exceptional customer support across SAP Business Technology Platform (BTP), an environment that unifies data management, analytics, AI, application development, automation, and integration. You’ll resolve complex technical issues, drive customer satisfaction, and collaborate with global teams. This role involves simulating problems, engaging with development teams, and providing expert solutions across UX/UI technologies, SAP Fiori, Gateway, relational databases, and operating systems. It demands strong independent problem-solving, clear documentation, and flexibility for shift work. Be a technical thought leader, master SAP’s cutting-edge technologies, and help make the world run better.
What you bring
- Bachelor’s degree or diploma in CS, IT, Engineering, or related field preferred
- 5+ years in technical support, development, or operations
- Experience with SAP solutions is a strong advantage
- Strong IT aptitude and technical problem-solving skills
- Ability to quickly understand complex customer landscapes and business processes
- Excellent English communication (spoken/written), collaboration, and service skills
- Programming skills preferred
- Professional, open communicator with strong presentation and conflict resolution abilities
- Adaptable and thrives in fast-paced, cloud-first environments
- Experienced in guiding and upskilling colleagues
- Customer-focused with a passion for delivering high-quality solutions
Meet your team
If you're looking to join a global, diverse, and inclusive team where your ideas are valued and your growth is supported, you've found the right place. We foster a culture that celebrates individuality, empowers contribution, and promotes collaboration in a fun, flexible, and respectful work environment.
#SAPLabsVietnamCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 424833 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.