SAP iXp Intern- Support Engineer Fieldglass
SAP
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP:
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What you’ll do:
Position Title: SAP iXp Intern- Support Engineer Fieldglass
Location: São Leopoldo, RS (Hybrid – 3x per week)
Expected Duration: July, 2025 – July, 2027
Provide solutions to technical and functional issues impacting customers’ business processes and their ability to utilize SAP Fieldglass application.
• Enable customers to implement and operate their SAP solutions efficiently.
• Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service.
• Provide consulting for customers on procedural issues and queries.
• Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals.
• Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
• Provide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat) and any other channel we release for our customers.
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Familiarize yourself and act in accordance with SAP Support Strategy and Culture.
• Handle escalated customer issues in team environments (swarming) and through individual-driven actions (such as incident solving or real-time support), in cooperation with experienced support engineers if necessary.
What you bring:
- Studying Information Technology/Computer Science or similar areas.
- Ability to effectively handle difficult and challenging customer interactions.
- Ability to manage multiple tasks and projects with changing priorities.
- Good communication skills, including the ability to speak and write fluently in English is a must. Proficiency in other languages is a plus.
- Ability to thrive in a fast-paced environment and to work cross-culturally.
- Programming knowledge (Java, C++, ABAP/4, etc.) is a plus.
- Experience with one or more of the following is a plus:
- Analyzing logs based on error codes
- Reading Java and object-oriented programming
- Reading JSON (JavaScript Object Notation)
- XML, including SOAP and HTML
- Fiddler and/or Soap UI applications
- Troubleshooting and debugging common web-browsers
- HTTP and security
- Writing SQL queries
Meet our team:
The SAP Fieldglass team provides global support services to customers using our market-leading vendor management solution to simplify the process of procuring, managing, and optimizing flexible workforces. Our support ensures customers can gain visibility to improve cost control and results, flexibility to increase speed and Productivity, and confidence to manage compliance and security risks.
*Please upload you CV in english
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 425778 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.