Senior Developer - S/4HANA Customer Safeguarding Team
SAP
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do
As part of the S/4HANA Customer Safeguarding Team, you will support customers in an easy end-to-end implementation experience of S/4HANA Cloud applications deployed via Central Business Configuration (CBC). Your role will focus on development support of customer incidents, preventing escalations related to S/4HANA SAP Best Practices Content. You will support the cloud lifecycle along upgrades and updates of customer systems, including root cause analysis (RCA) of incidents. Based on detailed RCA, you will derive respective development needs for tools, processes, and applications to continuously improve the quality of our solutions.
- Investigate, analyze complex problems; and independently resolve complex content-related issues for S/4HANA customers deployed via CBC within your area of expertise and outside.
- Manage internal and external escalations, including customer communication.
- Drive and orchestrate incident resolution by building and leveraging your network of involved stakeholders and experts (e.g., LoB, Industry, etc.).
- Provide timely and ongoing regular updates and solutions to SAP management and customers according to our Service Level Agreements (SLA).
- Temporarily safeguard customers in critical/escalated situations and build partnerships with internal and external stakeholders.
- Think independently, act proactively, and take responsibility by applying effective problem-solving skills, your special focus area knowledge, and your network of experts.
What you bring
- University degree (Bachelor, Diploma, Master) in Computer Science, Business Informatics, or related fields with above-average results.
- Minimum 6 years of experience with SAP S/4HANA in either consulting, development, or support roles, preferably in a broader context of Business Content (SAP Best Practices).
- Strong professional knowledge of ABAP and ABAP Object-Oriented.
- Strong experience with Scrum and Lean Development methodology.
- Excellent verbal and written communication skills in English.
- Customer and quality focus.
- Open and professional communication style.
- Excellent analytical and problem-solving skills.
- Minimum 6 years of relevant work experience.
- Experience with working in international teams and/or customers required.
- Experience in project or development management is required.
Meet your team
The S/4HANA Customer Safeguarding Team supports customers in an easy end-to-end implementation experience of S/4HANA Cloud applications deployed via Central Business Configuration (CBC). We are a global team embracing a cooperative, professional, and fun working atmosphere and practicing a trust-based working model. You will be part of a dynamic, creative team that will allow you to unfold your individual potential
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430932 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.