Expert DevOps Engineer (Infrastructure) - Sovereign Cloud Delivery
SAP
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvensdadted how business was done. Today, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment.
SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Product Engineering with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables.
What you’ll do
We are looking for a Expert DevOps Network Engineer who will be responsible for the day-to-day operations of SAP Cloud network infrastructure. Ideal candidates will have a strong understanding of network infrastructure and the ability to administer and troubleshoot network infrastructure to deliver exceptional support to our customers.
The role includes the following tasks:
- Operate and maintain complex Hyperscaler networks, track significant problems, monitor performance, and perform upgrades as required.
- Engage with customers for network connectivity planning.
- Collaborate closely with Infrastructure Development team to implement security framework.
- Monitor and troubleshoot network issues.
- Deploy security patches and security automation framework.
- Perform and lead diagnostics of problems, troubleshoot and develop solutions on AWS, Azure & GCP
- Respond to and resolve escalated alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Provide project support on improvement initiatives.
- Address continual improvement measures as a result of the problem management process.
- Participate in deep level incident troubleshooting.
- Participate in complex change preparation and execution.
- Other support tasks, duties, and responsibilities, e.g., hardware installations, troubleshooting, and administration Implement security requirements across all Cloud platforms
- Maintain the integrity and security of servers and systems.
- Provide guidance as a subject matter expert on product design, development, troubleshooting, and documentation applications that run-on all Hyperscalers
- Work in a diverse environment and cross-train with other global team members.
- Develop and monitor policies and standards for allocation related to the use of computing resources.
- Conduct root cause analysis and implement continuous improvements.
- Provide on-call support for incidents and performance degradations.
- Flexible schedule which may include weekend or after business hours work.
What you bring
- Overall 12+ years of relevant experience
- Strong experience with Hyperscaler networking (AWS, Azure or GCP)
- Strong experience with network monitoring & troubleshooting
- Experience working with Linux
- Experience implementing security on AWS with VPC, IAM, Security Grouos, UTM solutions, NACLS, etc.) and provision infrastructure on AWS, and scale applications.
- Strong experience of architecture and design infrastructure on AWS, Azue & GCP
- Strong experience with AWS Management Tools as Cloud watch and Cloud Trail
- Bachelor's degree from an accredited college/university in an appropriate field.
- Security-first mindset, and familiar with Governance, Risks and Compliance.
- Ability to multitask and handle various projects, deadlines and changing priorities
- Strong interpersonal, presentation, and customer service skills
- Familiar with Infrastructure as Code environments and concepts
- Familiar with automation technologies such as Ansible & Terraform for network deployment and management.
- HashiCorp Vault knowledge
- Experience implementing security with VPC, IAM, Security Groups, UTM solutions, NACLS, etc.) , provision infrastructure on hyperscalers, and scale applications
- Knowledge of DevOps tools & technologies such as CI/CD pipelines & Git
- Willingness to work in a 24/7 environment with on-call duties.
- Flexibility to work in shifts, ensuring consistent coverage and support.
- Commitment to maintaining office presence for efficient team collaboration.
- Must be an Indian citizen and willing to undergo a security clearance process
Beneficial
- Expertise in Identity is a plus
- AWS Directory Service
- PowerShell driven script execution
- OpenVPN use with FIDO
- SAML, OIDC, and SCIM
- SSH tooling/agent configurations e.g., Tenable agent, AIDE, iptables, SELINUX, clamav is a plus
- Relevant Cloud (Azure, AWS, GCP) and network (e.g., Cisco, F5) industry certifications will be an asset
Meet your Team
SAP Sovereign Cloud Delivery India unit will be providing the SAP’s Sovereign Cloud Services in India, working on the cloud landscape architecture design, build, maintain and operate, to deliver a stable, secure and resilient cloud services, fully compliant to the local laws, regulations and the unique security, secrecy and digital sovereignty requirements of India. The team will be collaborating closely with central Architecture team, Security Office, Engineering teams and with Regulatory and Governance teams in India
#SAPInternalT4PF #DevOpsT4PF
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431365 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.