FA SUP Tech Team Leader 售前技术团队主管\专家
Siemens
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We are seeking an experienced and dynamic Team Leader to lead our Vertical / Branch Support team of FA SUP in Shanghai. The ideal candidate will have a strong technical background in industrial automation, deep expertise in vertical industries (such as battery[FS1] , electronics, semiconductor etc.), and proven leadership skills to manage a team of 8-10 engineers. This role is critical to ensuring exceptional customer support, driving technical excellence, and supporting Siemens' growth in key industrial sectors.
Key Responsibilities:
1. Vertical/Branch Support:
- Act as the technical expert and point of contact for key vertical industries, including but not limited to battery, electronics, semiconductor and so on.
- Provide advanced technical support for Siemens SIMATIC systems (PLCs, HMIs, drives, networks, etc.) and TIA Portal solutions tailored to industry-specific requirements.
- Collaborate with BD, sales, product management, and engineering teams to develop industry-specific solutions and best practices.
- Analyze customer needs and challenges in these verticals and provide strategic feedback to improve Siemens' offerings.
- Conduct technical workshops and consulting sessions for customers and internal teams to enhance knowledge and adoption of Siemens solutions.
2. Team Leadership:
- Lead, mentor, and develop a team of 8-10 engineers, ensuring high performance, technical expertise, and customer satisfaction.
- Assign tasks, set priorities, and monitor team performance to meet customer needs.
- Foster a collaborative and innovative team culture, encouraging continuous learning and professional growth.
- Conduct regular team meetings, performance reviews, and one-on-one sessions to provide feedback and guidance.
- Act as an escalation point for complex technical issues, ensuring timely and effective resolution.
3. Customer Relationship Management:
- Build and maintain strong relationships with key customers in target verticals from technical side, ensuring high levels of customer satisfaction and loyalty.
- Proactively identify opportunities to add value to customers through Siemens' products, services, and solutions.
- Address customer complaints and concerns promptly, ensuring a positive customer experience.
4. Strategic Contribution:
- Contribute to the development of the FA SUP strategy in China, aligning with Siemens' global and regional goals.
- Identify trends and opportunities in the automation market, particularly in key verticals, and provide insights to the leadership team.
- Drive initiatives to improve support processes, tools, and methodologies to enhance efficiency and effectiveness.
Qualifications and Requirements:
Education:
- Bachelor’s or master’s degree in Electrical Engineering, Automation, Mechatronics, Electronics or a related field.
Experience:
- Minimum of 8-10 years of experience in industrial automation, with a focus on Siemens SIMATIC systems (e.g., S7 PLCs, TIA Portal, WinCC, PROFINET).
- Proven experience in supporting key verticals such as battery, electronics, wind, semiconductor, or related industries.
- At least 3-5 years of leadership experience, managing a team of technical engineers or similar roles.
Skills and Competencies:
- Technical Expertise: Deep knowledge of Siemens Factory Automation products and solutions.
- Leadership: Strong leadership and people management skills, with the ability to inspire and motivate a team.
- Customer Focus: Excellent customer relationship management and communication skills.
- Problem-Solving: Ability to analyze complex technical issues and provide effective solutions.
- Strategic Thinking: Ability to align team goals with business objectives and drive results.
- Language Proficiency: Fluency in English (written and spoken) is required.
Why Join Us?
- Be part of a global leader in industrial automation and digitalization.
- Work on cutting-edge technologies and solutions that shape the future of manufacturing.
- Lead a talented and motivated team in a dynamic and fast-growing market.
- Competitive salary, benefits, and opportunities for professional development.
This job is no longer accepting applications
See open jobs at Siemens.See open jobs similar to "FA SUP Tech Team Leader 售前技术团队主管\专家" AnitaB.org.