IT Infrastructure Operations Manager
Siemens
Job Description
Job ID
Company
Organization
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Experience Level
Full Time / Part Time
Contract Type
Position Title IT Infrastructure Operations Manager – Japan IT Infrastructure Operations
Department Japan Information Technology Division, Infrastructure Team
Reporting Line Manager – Japan Local Operations
Mission:
Information Technology Division in Japan is a team of technology orchestrators who shape the future of Healthineers.
Our mission is to (1) drive innovative digital transformation, (2) ensure secure and sustainable IT services to support the going concern of our company, and (3) drive digital culture across the organization as technology evangelists.
To accomplish the above, we must:
1. Be a trusted partner to create new value together.
2. Lead innovative solutions with amazing experience.
3. Provide secure and sustainable IT services to run our business.
4. Keep learning towards the growth by transforming our mindset and behavior.
5. Establish and manages sustainable operation & enhancement for IT services
Responsibilities:
The person in this position is responsible for IT infrastructure operations / projects of:
1. Cloud service/ virtual machines – MS Azure and equivalent cloud services
2. Network service management and coordination
3. Infrastructure service management and coordination
4. Local Infrastructure system operations (including MS SQL MI cloud infrastructure escalations)
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* Azure cloud service optimization
* Infrastructure SLA for local applications
* Take leadership/ownership in case of troubleshooting of responsible systems, drive resolution process working with related stakeholders such as application team/global support team (Triage the trouble, escalate to Hybrid cloud team and ensure the resolution).
* Support MS Azure service implementation where support is required.
* Track all related tasks and stakeholders to ensure the projects/initiatives meet the target timelines
* Establish project plan and initiate project mobilization by confirming project scope, estimate, resources, roles and responsibilities based on project methodology and best practice
* Provide Leadership and decision-making support by establishing project governance
* Perform project reporting including overall performance of the program and project completion documentation
* Plan, schedule, monitor, and report on activities related to the program, ensuring that there are appropriate and effective governance arrangements, supported by comprehensive reporting and communication
* Align the program objectives with business objectives, and authorizes the selection and planning of all related projects and activities
* Monitor and control execution of project though Analysis, Design, Build, Test and Release in timely manner
* Responsible for Service Ownership & Project Portfolio
* Manage service development and innovation
* Be the first contact for infrastructure escalations
* Identify operational risks
* Follow Troubleshooting procedures and minimize business impact in case of issues
・ Manage overall RUN & CHANGE with sustainable and value-added solutions
・ Manage business case to ensure return on investment in cooperation with business stakeholders
・ Manage appropriate and authorized solution selection in alignment with infrastructure / application strategy or guideline defined by SHS global
・ Collaborate with the service providers and partners to provide efficient and effective support service and keep operational KPI.
・ Evaluate our own performance KPIs on a regular basis and drive continual improvement
[MUST HAVE Requirement].
? Strong background in IT Project Management
? Strong background in IT Field over 10 years in international organization
? Self-motivated, self-starter
? Execution of multinational (local / regional / global) collaborative IT projects
? Collaboration experience among diversified and international organization
? Close communication and engagement with business stakeholders
? Strong experience of ideation, design, build and scaling in the area of data & application
? Strong experience of business application implementation and support
? Strong experience of IT infrastructure platform and workplace
? Strong experience of various type of data generation, integration, modeling, visualization and analysis (customer, products, financials, people, organization etc.) Excellent communication and interpersonal skills.
[Welcomed Requirement]
? Experience in Design Thinking
? Appreciation in UX (User Experience)
? PMP Certification
? Knowledge in Enterprise Architecture
[Target candidate profile]
? Critical Thinking.
? Strong Stakeholder Management capabilities (upwards, downwards and peers).
? Ability to solve complex business problems in a strategically simplified approach.
? Passion to learn and grow.
? Self-motivated, self-starter.
? Good balance between Technical Intelligence and Emotional Intelligence.
? Ability to build trust with others.
? Technology evangelist.
? Technology orchestrator.
? Growth mindset.
? Believer of “Power of Not Yet”.
? Respects teamwork.
? Enjoys working in a diverse team.
? Co-own Healthineers Purpose and Values with us.
[Language Proficiency]
? Both Business level Japanese and English.
Req:25H072
※ご応募の際は履歴書・職務経歴書のご提出をお願いいたします
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