(Senior) Business Analyst Service Experience Transformation (m/f/d)
Siemens
IT
Amadora, Portugal
Posted on Apr 2, 2025
Job Description
Job ID
459811
Company
Siemens S.A.
Organization
Smart Infrastructure
Job Family
Information Technology
Experience Level
Experienced Professional
Full Time / Part Time
Full-time
Contract Type
Permanent
Create a better #TomorrowWithUs 🚀
At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.
With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.
Are you one of them? Come join us! ⭐
Smart Infrastructure Building Services is undergoing a substantial transformation, focusing on digitalization, increased standardization, and a clear distinction between global core, local fit, and centrally managed service operations.
In the context of a B2B Customer Portal, the Business Analyst plays a crucial role in bridging business needs with technical implementation. By analyzing end-to-end processes, gathering requirements from stakeholders, and ensuring alignment with customer needs, the BA contributes to building solutions that enhance usability, efficiency, and business value
Your mission will be…
Requirements Gathering and Change Management:
- Prepare and conduct interviews, surveys, and workshops to gather business requirements;
- Provide suitable methods identifying and documenting gaps between current vs desired state (incl. Future State Mapping, Process Documentation and Mapping, SWOT);
- Approach project needs from a user and customer centric position (independent of technology desire);
- Manage changes to project scope and ensure that all stakeholders are informed of any updates;
- Analyze business processes and data to identify areas for improvement based on newly available technology.
Documentation and Solution Design:
- Analyze identified gaps and requirements providing a future oriented transformation recommendation;
- Create Epic-level requirement documentation as guidance for impacted teams to derive covered functionality, change impact and gaps (e.g. as features);
- Guide solution design by strongly collaborating with enterprise and data architects and other IT and business teams to design solutions that meet business needs;
- Assist in early preparation of the testing phase to ensure that the solutions meet the business requirements (incl. ideate how to engage with future users as early as possible).
Stakeholder Communication:
- Act as a critical member of the transformation team, bringing all impacted stakeholders closer together and align way forward;
- Collaborate with various roles in the organization, including transformation management, process owners, enterprise and data architecture, product management and IT teams;
- Provide fact-based communication and documentation.
We are looking for someone with…
- Educational Background: Bachelor’s degree in Business Administration, Information Technology, or a related field;
- Experience: 3-5 years of experience in business analysis or a related role;
- Analytical Skills: Strong analytical and problem-solving skills to understand and document complex business processes. Strong experience with related methodologies. Ability to host remote, hybrid and onsite workshops;
- Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and the development team;
- Great oral and written skills in English;
- Attention to Detail: High attention to detail to ensure accuracy and completeness of requirements;
- Technical Skills: Proficiency in business analysis and related tools (e.g., Microsoft Excel, Confluence, Jira Software), process modelling tools and methodologies (BPMN) and familiarity with software development methodologies (e.g., SAFe, Agile, Scrum);
- Interpersonal Skills: Ability to work collaboratively with cross-functional teams.
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
- Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
- Forbes – World’s Best Employers (#1 Engineering & Manufacturing)
- LinkedIn – LinkedIn Top Companies (#2)
- OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
- Fortune – World’s Most Admired Companies (#1 Industrial Machinery)
- Teamlyzer – Company with the Best Interviews (#1 Technology)
Please attach your CV in English.
#Siemens #PortugalTechHub
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!