Digital Service Platform Owner - Salesforce Solutions (Data Center & Utilities)
Siemens
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Digital Service Platform Owner - Salesforce Solutions (Data Center & Utilities)
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
We are seeking an experienced Platform Owner. This role is based in Wendell, NC., with Remote opportunities.
This platform serves as a critical enabler for our customers in Data Center, Utility, and Industrial markets, providing real-time access to equipment data, service history, predictive maintenance insights, and digital support tools. You will play a key role in shaping digital customer experience, optimizing service workflows, and ensuring that our platform drives business value by increasing operational efficiency, customer satisfaction, and revenue from digital service offerings.
Key Responsibilities
Strategic Leadership & Roadmap Development
- Define and own the vision, strategy, and roadmap for the Salesforce-powered Digital Service Platform, ensuring alignment with the evolving needs of the Data Center, Utility, and Industrial sectors.
- Drive the transformation of installed base management by enabling asset tracking, performance analytics, proactive service recommendations, and predictive maintenance insights.
- Work with Product Management, Service Operations, and IT to define the digital service journey, incorporating remote monitoring, AI-driven diagnostics, and self-service case management capabilities.
- Drive monetization opportunities by integrating service contract visibility, renewal automation, and upsell/cross-sell recommendations into the platform.
Platform & Product Management
- Oversee the end-to-end lifecycle of the platform, from design and deployment to continuous improvement.
- Ensure deep integration with Salesforce Service Cloud, Experience Cloud, Asset Management, CPQ, ERP (SAP), IoT platforms, and field service tools.
- Enable installed base and asset-centric views by leveraging Serial Number tracking, Equipment Hierarchies, Warranty & Service Contract Management, and Condition-Based Monitoring (CBM).
- Champion a data-driven approach, leveraging customer behavior analytics, installed base data, and AI-driven insights to enhance engagement and decision-making.
- Establish security, compliance, and governance for user authentication, role-based access, and data privacy in accordance with industry standards.
Customer Experience & Industry Alignment
- Ensure the platform delivers a best-in-class digital service experience tailored to the needs of Data Center and Utility customers, including asset maintenance planning, outage prevention, and regulatory compliance support.
- Work with UX/UI teams to create an intuitive, frictionless user experience that enables customers to self-manage service requests, access technical documentation, and interact with virtual assistants or AI-powered chatbots.
- Collaborate with Sales, Customer Success, and Field Service teams to integrate customer feedback into the platform roadmap, ensuring continuous enhancements.
- Develop and execute a change management and communication plan to drive awareness, adoption, and engagement with customers and internal teams.
Technical Governance & Performance Optimization
- Partner with Salesforce Architects, Developers, and IT teams to build scalable, high-performing solutions.
- Ensure seamless data synchronization between Salesforce and external systems, including IoT platforms for real-time asset health monitoring.
- Monitor system performance, reliability, and uptime, addressing technical issues proactively to maintain a seamless user experience.
- Stay ahead of Salesforce releases, AI-driven service innovations, and digital customer experience trends, evaluating new features for business impact.
You’ll win us over by having the following qualifications:
Basic Qualifications:
- Bachelor's degree
- 7+ years of experience in Salesforce platform ownership, digital service transformation, or product management in industrial or utility markets.
- Expertise in Salesforce Experience Cloud, Service Cloud, Asset Management, and Field Service.
- Experience leading cross-functional teams in Service, IT, and Product Management to deliver scalable digital solutions.
- Familiarity with APIs, authentication models (SSO, OAuth), data integration strategies, and automation tools.
Preferred Qualifications:
- Strong business acumen with the ability to translate industry trends and customer needs into platform enhancements.
- Strong understanding of installed base management, predictive maintenance, IoT-enabled service models, and customer self-service platforms.
- Salesforce certifications (e.g., Experience Cloud Consultant, Service Cloud Consultant, Asset Management, or Architect) are a plus.
You’ll benefit from:
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
- The pay range for this position is $89,670 - $153,720. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.