Head of Customer Service department (Railway Safety Systems)
Siemens
Customer Service
Bratislava Region, Slovakia · Bratislava, Slovakia · Bratislava Region, Slovakia · Slovakia
EUR 2,500-2,500 / month + Equity
Posted on Jul 9, 2025
Job Description
Job ID
470549
Company
Siemens Mobility, s. r. o.
Organization
Mobility
Job Family
Customer Services
Experience Level
Experienced Professional
Full Time / Part Time
Full-time
Contract Type
Fixed Term
Salary evaluation
2 500 EUR / month + 20% variable remuneration
Work experience, industry experience and technical expertise (seniority) will be taken into consideration in the offer.
Siemens Mobility has a global market tradition of more than 120 years. In Slovakia, we are now more than 900 and we are growing every year.
We are the TOP 5 Most Attractive Employer in Slovakia in the transport and logistics category for 2024.
Siemens Mobility provides solutions in the field of automation, modernisation and safety of rail transport.It is home to top experts who together push the boundaries of railway efficiency and reliability, designing technical solutions from idea to implementation. Siemens Mobility in Bratislava offers an inspiring environment in the background of a strong company and room for professional growth.
If the topic of sustainability and modern solutions is close to your values, you are our person!
We are looking for a colleague who has experience in leading and managing a team that is mostly in the field and identifies with the role of a leader. A person who feels at home in technical area and customer service, who can build long-term good and constructive relationships internally and externally.
The main responsibility of the Customer Services Manager is planning, strategic and operational management of the Commissioning & Repairs department and leading a team of service technicians.
Responsibilities:
- Ensuring the realization of our services in accordance with the agreed terms, conditions and deadlines.
- Strategic planning, management and development of the department.
- Management of department processes, their analysis and optimization.
- Organization of work, management and evaluation of assigned team members.
- Monitoring the fulfilment of the goals set and achieved results of the department.
- Planning and managing the department resources.
- Management of cooperation with customers regarding the services.
- Management of cooperation with other company departments.
- Reporting and presentation of department results.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Educational Specialization
Preferably technical area
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2)
Other knowledge
Microsoft Office 365 - Advanced
SAP - Basics
Driving licence
B
Number of years of experience
5
Personality requirements and skills
- Experience in leading a technical team.
- Experience in managing and organizing a team working at different sites (in field).
- Systematic, organized approach to work and management.
- Analytical approach to solving tasks and problems.
- Effective, assertive and professional communication.
- Knowledge of the English language at a good communication level.
What do we offer?
Benefits that will bring you more free time:
- Flexible working hours: balance between work and private life
- Extra paid days off:
- Bridge days – we have a day off at Siemens Mobility on the day between a holiday and a weekend
- Sick days per year – you do not need a doctor’s certificate for these days
- Additional days off – for the wedding of an employee’s child, for an employee moving, for the birth of a child to fulfill official duties, for obtaining the Janský plaque and more
- Family support – allowance for the birth of a child, allowance for kindergarten, KinderUni for employees’ children during the summer holidays, St. Nicholas Day and more
Benefits that will support your personal and professional growth:
- Training and development program (integration process, business and product training, soft skills training and more)
- Freely available corporate digital library of training and education (Coursera, LinkedIn Learning, Harvard Business Publishing and more)
- Language courses during working hours with qualified lecturers (English, German)
- Daily cooperation with international teams
- Interesting work on international projects from the heart of Žilina
Benefits that will excite and energize you:
- A great team of colleagues, teambuildings, corporate events and parties
- Building a community through events such as: Earth Day - volunteer activities or sports day
- Multisport card
- Virtual benefit wallet - Purpose-bound financial contribution for leisure activities of your choice
- Support for participation in sporting events (ČSOB Bratislava Marathon, Škoda Marathon, Night Run and others)
- Wellbeing program (free psychological, financial and legislative advice for employees and their family members)
Benefits that will excite you:
- Variable remuneration
- Bonus for recommending new colleagues up to EUR 2,000
- Employer's contribution to the lll. Pension pillar up to 3%
- 100% wage compensation for PN and OČR (10 days/year)
- Siemens share programs - opportunity to invest in company shares
- Good reputation of the company, strong background, employment stability, loyal, fair and humane approach