Business Systems Analyst
Simon Fraser University
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Administrative Technical Solutions (ATS) team is a collaborative group of experts delivering innovative IT solutions that enhance the administrative experience at SFU. We manage a diverse portfolio of systems, including CRM platforms, pension and benefits, health and counseling services, building and security systems, and business intelligence tools. We also design and support integration and automation services that streamline operations and ensure seamless connectivity across the university. By combining technical expertise with a commitment to service excellence, ATS plays a vital role in driving efficiency, innovation, and digital transformation at SFU.
About the Role
The Business Systems Analyst (BSA) plays a key role in planning, designing, and supporting CRM-related initiatives that align with institutional priorities. This position collaborates with stakeholders to analyze business processes, identify solutions, and define requirements that improve information systems and organizational practices. The BSA leads activities across the full project lifecycle, including feasibility analysis, business case development, requirements gathering, and solution design. Responsibilities include facilitating scope and priority setting, managing testing strategies, and ensuring business readiness for system changes through training and change management. The role also supports continuous improvement of CRM systems and provides guidance on best practices.
The ideal candidate is a strategic thinker with strong business analysis expertise and a strong understanding of CRM platforms such as Salesforce or MS Dynamics. They excel at functional analysis, quality assurance, and change management, ensuring solutions align with long-term business goals. Skilled in managing multiple projects, they bring exceptional organizational, time management, and problem-solving abilities. They are a collaborative team player with outstanding communication and interpersonal skills, capable of mentoring others and delivering excellent customer service. Highly analytical and detail-oriented, they drive innovation and continuous improvement in business processes and technology solutions.
Qualifications
Bachelor's Degree in Computer Science or Business Administration and 2 years of related experience in areas such as working with enterprise applications, preferably in post-secondary education or public domain, or an equivalent combination of education, training and experience.
- Strong business analysis skills, with a proven ability to successfully conduct business and systems process analysis and design at a medium level of complexity to ensure solutions meet long-term business strategies.
- Strong knowledge in the use of constituent relationship management systems (CRM) (e.g. Salesforce, Zoho, MS Dynamics CRM, etc.).
- Good knowledge of functional analysis, quality assurance, and change management best practices.
- Strong project management skills, with proven ability to successfully manage multiple tasks.
- Excellent customer service, interpersonal, teamwork, and mentorship skills.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
- 4 weeks’ vacation (prorated for the first year)*
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members*
- Off-campus tuition reimbursements and professional development funds*
- And more! View our benefits brochure
*Prorated for part-time employees
Additional Information
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.