Systems Support Analyst
Simon Fraser University
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services Team is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.
About the Role
The Systems Support Analyst will be responsible for investigating, analyzing, reviewing, configuring, and documenting workflows and technical specifications for a variety of departmental software across multiple platforms. The role will include working closely with end users on the recommended use of software in support of departmental processes. Prepares training materials and delivers training/seminars on the use of departmental software. Under the direction of the Supervisor works with IT teams and other departments on various projects related to desktop software and to introduce improvements to departmental software.
Qualifications
Two-year diploma in Information Technology or related discipline, and two years related experience, or an equivalent combination of education, training, and experience.
- Strong analytical skills and a methodical approach to diagnosing issues.
- The ability to communicate clearly with users, both verbally and in writing, with a focus on customer service.
- A strong understanding of hardware, software, and networking concepts.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):
- 4 weeks’ vacation (prorated for the first year)*
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members*
- Off-campus tuition reimbursements and professional development funds*
- And more! View our benefits brochure
*Prorated for part-time employees
Additional Information
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.