Position Title: Academic Technology Operations Analyst.
Department: Library and Information Technology Services.
Classification: Exempt.
FTE: 1.0.
Work Schedule: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors; occasional evening and weekend hours as needed; travel up to 3% of the work schedule, which includes local (Twin Cities metro area) and national travel. Overnight trips average 1-2 trips per year.
Work Location: Hybrid. WFH 1-2 days a week. Will work on campus fully for the first six months.
Salary Range: $68,000 - $77,000.

Essential Job Duties:

• Software Support.
  • Serve as the primary technical liaison for the college’s academic administrative software, including advising systems, degree planning tools, case management solutions, and related student information systems.
  • Collaborate with subject-matter experts to configure new software.
  • Support faculty, advisors, and staff in the effective use of software for course registration, academic planning, student progress tracking, Academic support, early alert, and documentation.
  • Troubleshoot system issues, analyze root causes, and coordinate resolutions with vendors and internal IT teams.
  • Monitor system performance and data integrity related to academic records.
• Faculty and Staff Support & Training.
  • Provide training and one-on-one support to faculty, staff, and academic advisors on the use of academic administrative software.
  • Collaborate with subject-matter experts to develop user guides, job aids, and training materials to promote consistent, effective system use.
• Technical Liaison & Vendor Management.
  • Serve as the primary point of contact with vendors for academic administrative software. The software will include, but not be limited to, Civitas, SIS, etc.
  • Coordinate system upgrades, patches, enhancements, and issue resolution with vendors.
  • Communicate system changes, known issues, and new features to academic stakeholders.
• Software Management.
  • Assess the impact of system changes on academic workflows and develop implementation and communication plans.
  • Support and help coordinate the testing, validation, and rollout of new features and system updates.
  • Gather feedback from users and recommend system improvements.
• Collaboration & Continuous Improvement.
  • Collaborate with Academic Advising, Registrar, Enrollment Management, and IT teams to align systems with institutional goals.
  • Analyze business processes and recommend technology-based solutions to streamline and enhance academic operations.
  • Ensure systems comply with federal, state, and institutional policies and data governance standards.
• Promote services and represent the libraries and IT, including creating media, planning & working at events, contributing ideas, and helping the Events and Engagement committee to make the libraries a welcoming place.
• Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community.
• Complete and meet deadlines for required training and performance management cycles.
• Perform other duties as assigned.

Supervision Received and Exercised:

• Reports to the Director of Enterprise Information Services.
• This position does not supervise staff or student workers.

Required Qualifications:

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience:
  • Experience supporting enterprise software applications, preferably in higher education.
  • Strong understanding of student information systems, advising software, or academic technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.
  • Strong problem-solving and analytical skills.

Preferred Qualifications:

• Experience:
  • Experience supporting enterprise software applications, preferably in higher education.
  • Strong understanding of student information systems, advising software, or academic technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.

Prerequisites:

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.

Disclaimer:

• This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
• This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.
• Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Join Our Community - Work at St. Olaf!

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul.

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, contributions to eligible employees' health savings accounts, a significant tuition discount (up to a 90% reduction) at ACM, GLCA, and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our Community and Belonging page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

For Staff Application Assistance:

hrstaff@stolaf.edu

507-786-3068

For Faculty Application Assistance:
facultysearch@stolaf.edu
507-786-3356

Nondiscrimination Policy

St. Olaf College does not discriminate on the basis of sex, race, color, creed, national origin, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance. St. Olaf College prohibits discrimination and harassment based upon these and any other legally protected status in any education program or activity that it operates, including in admissions and employment.

Inquiries about this nondiscrimination policy may be referred to St. Olaf College's Director of Equal Opportunity, the U.S. Department of Education’s Office for Civil Rights, or both. St. Olaf's Director of Equal Opportunity (who serves as the College's Title IX, Title VI, and Section 504 Coordinator) is Pamela McDowell, Tomson Hall, mcdowell@stolaf.edu, (507) 786-3465.