senior project manager, Global Security & Resilience (Hybrid-US/ Seattle)
Starbucks Corporation
Job Description
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Remote/ Hybrid
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Bonus Eligible
Now Brewing – senior project manager, Global Security & Resilience! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This position contributes to Starbucks success by supporting the development and functioning of the enterprise-wide Crisis Management program, which includes both localized as well as executive level crisis response. As an important part of Starbucks Global Security & Resilience team, Crisis Management leads the programmatic effort to anticipate business disruptions and enable mitigation and response. This partner serves as a creative leader in the design, development and implementation of Crisis Management training programs for domestic and international adoption. The partner facilitates and documents the planning, establishment, execution and evaluation of the program to keep it relevant and active and coordinates with multiple functions in the development and testing of response plans to keep them current and effective.
As part of the Business Resilience and Intelligence Team, this partner will also be expected to develop cross-functional capabilities in support of the Global Intelligence and Business Continuity programs. Crisis Management partners contribute substantive knowledge, research and analysis to the risk, travel and opportunity intelligence programs that reflect lessons learned and best practices. They will also work with the Global Intelligence team to identify knowledge gaps and opportunities that will inform Crisis Management programs and collaborate on intelligence products for senior leadership that reflect the evolving business and partner safety landscape. Crisis Management partners also contribute to and learn from the enterprise Business Continuity programs, leveraging shared training, tabletop exercise experience, and business resilience knowledge.
All members of the GS & R team are expected to model and act in accordance with Starbucks guiding principles. Occasional evening and weekend availability is required for this role, as is the ability to work both from home and in the office (Seattle).
As a senior project manager, Global Security & Resilience, you will…
- Assists in driving the development and implementation of a Crisis Management program across the enterprise.
- Establishes, maintains, and governs the processes, templates, and tools associated with emergency management and escalation to Crisis Management to address various levels of crisis response for our executives and business leaders.
- Represents functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact. Strong project management, interpersonal, relationship building, collaboration and influencing skills.
- Acts as project manager to deliver table-top exercises to sr. leadership as well as other functional groups by establishing cadence, content, and final documents to make for an effective training exercise while also identify gaps and improvements to existing plans or new plans.
- Supports the sr. manager and the director in delivering the strategic over-arching program roadmap including tracking and updating.
- Leads program management for Crisis Management applications including but not limited to Starbucks mass notification tool and Business ContinuityManagement tool by identifying new requirements and leveraging current and future system investments to maximize system capabilities.
- Assists crisis management team during a crisis or disaster in the implementation of response and alternate operating strategies, notification protocols, and other activities as needed.
- Strong written and verbal communication skills required. Must be able to interface, influence, and coordinate work efficiently and effectively with business colleagues in multiple locations at all levels.
We’d love to hear from people with:
- Project management of emergency preparedness programs, including all elements of scope, time, cost, risk, quality, integration, procurement, human resources and communications (7 years)
- Working across functional areas to develop effective business solutions that align with company and business unit/department objectives (7 years)
- Building, leading and mentoring teams (5 years)
- Coaching and mentoring other leaders and teams around emergency response (5 years)
- Managing complex large-scale or multiple mid-sized emergency preparedness projects (5 years)
- Requirements gathering and analysis (5 years)
Required Knowledge, Skills and Abilities
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to balance multiple priorities and meet deadlines
- Ability to establish cross-functional, collaborative relationship with business and technology partners
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
- Ability to lead complex program and project efforts to completion
- Change management skills
- Ability to lead and mentor team members
- Proficiency in Microsoft Word, PowerPoint, Excel
- Ability to define objectives, scope and resources for projects extending beyond a department or business unit
- General knowledge of business unit, department or functional area's processes and systems
- Understanding of business unit, department or functional area's goals and practices
- Strong problem-solving and analytical skills
- Ability to establish cross functional, collaborative relationships with business partners
- Knowledge of basic business principles and company goals and objectives
- Advanced knowledge of project management methodologies, from initial justification through implementation and evaluation
- Ability to lead complex program and project efforts to completion
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.