mgr technology product & solutions- Martech (Hybrid, Seattle, WA)
Starbucks Corporation
Job Description
Brand
Job Category
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Posting Date
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Remote/ Hybrid
Pay
Bonus Eligible
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Our technologists bring this mission to life through innovative, customer-centric technology solutions that serve our partners, customers, stores, and global communities.
We aspire to personalize every customer interaction—making each person feel seen, valued, and cared for. Join the team that powers global personalization and content experiences for Starbucks members and partners.
As the Manager, Technical Product Management – MarTech, you will lead the strategy, delivery, and support of marketing technology solutions, with a strong focus on personalization and content management platforms. You will guide a team of technical product managers and collaborate across engineering, design, and business teams to deliver scalable, high-impact solutions aligned with Starbucks’ strategic goals.
Summary of Key Responsibilities
- Lead a team of Technical Product Managers focused on MarTech platforms, including personalization, content management, and customer engagement technologies.
- Define and evangelize the long-term product vision and roadmap for MarTech solutions, aligning with enterprise strategy and marketing objectives.
- Define and evangelize the long-term product vision and roadmap for MarTech solutions, aligning with enterprise strategy and marketing objectives.
- Partner closely with Marketing leadership and stakeholders to understand business goals, define requirements, and ensure MarTech solutions align with campaign strategies, personalization goals, content supply chain optimization, and customer engagement initiatives.
- Drive platform governance and lifecycle management across peer technology functions, ensuring alignment on dependencies, timelines, and deliverables.
- Partner with engineering, design, and analytics teams to deliver high-quality, customer-facing features using Agile methodologies.
- Manage vendor relationships, including Adobe and other MarTech providers, to influence product roadmaps and ensure SLA compliance.
- Establish and evolve a 24/7 support model in partnership with global support teams, ensuring platform reliability and performance.
- Foster a culture of innovation, continuous improvement, and customer-centricity within the team.
- Provide coaching, mentorship, and career development for team members, cultivating a high-performing, collaborative environment.
Required Experience
- Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s/MBA preferred).
- 10+ years of experience in technology product management or related roles.
- 5+ years of experience delivering marketing technology solutions, including personalization and content platforms.
- 3+ years of experience managing product delivery in Agile environments.
- Proven experience using analytics and optimization tools to inform product decisions.
- Demonstrated success in cross-functional leadership and stakeholder engagement.
Preferred Experience
- Hands-on experience with Adobe Experience Cloud (e.g., AEM, Target, Audience Manager, Campaign).
- Experience with customer data platforms (CDPs), digital asset management (DAM), and content orchestration tools.
- Familiarity with modern MarTech stacks and integration patterns.
Knowledge, Skills & Abilities
- 5+ years of experience within a professional people leadership role directly managing others
- Deep understanding of MarTech ecosystems and customer engagement strategies.
- Strong analytical and problem-solving skills; data-driven decision-making.
- Excellent communication and storytelling skills, with the ability to influence senior leadership.
- Expertise in Agile product development, user-centric design, and iterative delivery.
- Ability to manage ambiguity and drive clarity in complex, fast-paced environments.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.