Technology Deployment Center - Staging
The Home Depot
This job is no longer accepting applications
See open jobs at The Home Depot.See open jobs similar to "Technology Deployment Center - Staging" AnitaB.org.Location – Kennesaw, GA
Job ID – Req142364
Category – Technology
Apply By – 05/19/2025
Bonus Eligible
401(k) Company Matching
Employee Stock Purchase Program
Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Position Purpose:
The Product Support Specialist for the position of TDC-E Staging (Kennesaw Ga) is a full time on-site position, M~F, 7am ~ 4pm. Associates in this role are responsible for executing processes to apply software to windows and Android computers, Perform QA steps on completed work, and prepare completed devices for shipping. Associates must be proficient with the MS Office standard applications. Candidates must also be proficient in troubleshooting and diagnosing network issues and issues with Windows and Android operating systems. Candidates must be proficient working with data entry applications to include Warehouse and Inventory Management and Parcel/LTL shipping. Candidate must pass the THD Lift Equipment Certifications and safely operate Electric Pallet Jacks and Forklift equipment.
Direct Manager/Direct Reports:
- Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be legally permitted to work in the United States
Preferred Qualifications:
- 1-3 years of relevant work experience
- Proficient in CRM or standard help desk ticketing systems and remote monitoring and management software
- Proficient in Microsoft Office standard applications
- Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems
- Proficient in troubleshooting and diagnosing in virtualized and cloud-based environments
- Experience with administering antivirus software
- Experience with administering mobile devices and mobile device management systems (iPhone, Android)
- Experience with data management (backup) software and Windows Server
- Experience with DNS, DHCP, Internet infrastructure, and IP informational tools
- Experience with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
- Experience contributing to and developing content for a knowledge database and team training documentation
- Experience serving as a resource for more junior team members on how to approach or complete Support Desk tasks
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
- needs of different audiences
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Decision Quality: Making good and timely decisions that keep the organization moving forward
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Apply By:
05/19/2025
Location – Kennesaw, GA
Job ID – Req142364
Category – Technology
Apply By – 05/19/2025
Role Overview
Position Purpose:
The Product Support Specialist for the position of TDC-E Staging (Kennesaw Ga) is a full time on-site position, M~F, 7am ~ 4pm. Associates in this role are responsible for executing processes to apply software to windows and Android computers, Perform QA steps on completed work, and prepare completed devices for shipping. Associates must be proficient with the MS Office standard applications. Candidates must also be proficient in troubleshooting and diagnosing network issues and issues with Windows and Android operating systems. Candidates must be proficient working with data entry applications to include Warehouse and Inventory Management and Parcel/LTL shipping. Candidate must pass the THD Lift Equipment Certifications and safely operate Electric Pallet Jacks and Forklift equipment.
Direct Manager/Direct Reports:
- Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be legally permitted to work in the United States
Preferred Qualifications:
- 1-3 years of relevant work experience
- Proficient in CRM or standard help desk ticketing systems and remote monitoring and management software
- Proficient in Microsoft Office standard applications
- Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems
- Proficient in troubleshooting and diagnosing in virtualized and cloud-based environments
- Experience with administering antivirus software
- Experience with administering mobile devices and mobile device management systems (iPhone, Android)
- Experience with data management (backup) software and Windows Server
- Experience with DNS, DHCP, Internet infrastructure, and IP informational tools
- Experience with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
- Experience contributing to and developing content for a knowledge database and team training documentation
- Experience serving as a resource for more junior team members on how to approach or complete Support Desk tasks
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
- needs of different audiences
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Decision Quality: Making good and timely decisions that keep the organization moving forward
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.
Learn more about our 4 different work locations. Additional information will be provided during the application process.
As part of the application process for this role, there will be an on-line assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment link immediately after submitting your application. Once you click on the link, you will need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, click here to learn more.
Healthcare Options
Profit-Sharing Bonuses
Tuition Reimbursement
Discounts on Cell Phones, Gyms, and More
This job is no longer accepting applications
See open jobs at The Home Depot.See open jobs similar to "Technology Deployment Center - Staging" AnitaB.org.