Assistant Director, Alumni Engagement, Technology Support
University of Chicago
Department
Booth Advancement: Alumni Relations
About the Department
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.
For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
This position is based in Chicago and requires occasional work in the evenings and on weekends.
Responsibilities
- Manages the online alumni engagement platform under the direction of the Associate Director, Alumni Engagement, Technology Support.
- Implements the online community strategy to increase engagement and affiliation via the Chicago Booth Connect in order to positively impact the relationship alumni and students have with one another and Chicago Booth.
- Provides technical support to alumni, students, faculty, and staff, and serves as liaison to vendors. Partners with internal stakeholders including program teams, service teams, IT, and campus partners to achieve alumni engagement goals and to ensure coordination.
- Assists in ongoing review of system operating requirements.
- Provides up-to-date system and process documentation and inventories.
- Trains and supports alumni volunteers and staff to create and cultivate online communities.
- Develops content management strategy in partnership with the Advancement Communications team and keeps online community up-to-date with content relevant to users and important to Chicago Booth.
- Utilizes data best practices for reconciliation of event data and imports into the University’s Salesforce instance.
- Promotes a culture of continual improvement and high client satisfaction.
- Identifies and socializes online community management standards, best practices and engagement tactics, based on peer, industry and alumni digital community benchmarks.
- Monitors across communities and makes recommendations to help maximize online community building efforts; manages constituent complaints and reputational issues and other high priorities; evolves approach to supporting online communities, including training and product enhancements.
- Inputs and assesses metrics and progress towards goals, including website performance indicators and analytics, reporting out on successes, opportunities, and challenges.
- Contributes to alumni community design, compliance with brand standards, and messaging goals.
- Develops, plans, implements and maintains alumni programs and volunteer activities that connect students and alumni in any existing or new alumni clubs and formed committees.
- Identifies, cultivates, and trains volunteers and alumni leaders to help with committees and design programs to engage students and alumni in meaningful ways to advance objectives of the alumni association and broader University.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
- Bachelor’s degree or higher.
Experience:
- Minimum two years of experience in higher education, platform management, customer service, or IT related fields.
- Volunteer management experience.
- Background working in a fundraising campaign.
- Demonstrated experience working with both internal and external partners.
Preferred Competencies
- Strong organizational and analytical skills.
- Think strategically, manage projects and proactively communicate with stakeholders, solve complex business and technical challenges, and be a team player.
- Work in a rigorous, deadline-driven, highly collaborative environment, self-motivated, and work well with and through others.
- Outstanding interpersonal, presentation, and communications skills, characterized by the ability to listen, speak, and write well.
- Commitment to customer service with track record in user support roles in technology management and demonstrated experience in working with volunteers that support online community engagement.
- Manage confidential information with discretion and tact.
- Work with a range of technical staff to develop joint solutions.
Working Conditions
- This position is currently expected to work a minimum three days per week in the office.
- Attend events outside of business hours.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.