Advancement Systems and Process Improvement Analyst
University of Chicago
Department
ADV Advancement Systems and Process Improvement
About the Department
The Advancement Technology team delivers the data, systems, tools, and technology strategy that power UChicago Advancement’s ambitious fundraising and engagement goals. Taking an enterprise approach to data and systems, the team develops and supports systems and tools that are consistent, scalable, and adaptable. In close collaboration with stakeholders across Advancement and the broader University, Advancement Technology translates program strategies into innovative, integrated solutions that enable, enhance, and accelerate fundraising and engagement outcomes. The team is committed to continuous innovation, centralized governance, and building partnerships that ensure technology investments are secure, future facing, and optimized for Advancement goals.
Job Summary
Responsibilities
- Works directly with stakeholders from fundraising and operations teams across ARD to discover, document, and test changes to departmental technology systems and related business processes.
- Manages and facilitates the discovery, development, and testing of user stories to solve organization issues in partnership with Director and ITS.
- Makes connections between incoming user requests and identifies additional impacts.
- Identifies opportunities to gain value through innovations in process or system design.
- Studies the needs and objectives of key stakeholder groups to inform strategy and plans.
- Advances a culture of data-driven decision-making, collaboration, and innovation throughout the organization.
- Seeks opportunities for professional development that will enhance job performance, including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
- With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
- Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
- Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
- Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
- Bachelor’s or advanced degree.
Experience:
- Minimum two years of professional work experience in business analysis, product management, project management, or related roles.
Technical Skills or Knowledge:
- Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to Advancement, including Phoenix, the University's Donor Relationship Management System.
- Proficient in a Microsoft Windows computer environment, especially with Microsoft Outlook, Word, Excel, PowerPoint and Access.
- Strong project management skills, with an aptitude for leading end-to-end project delivery.
Preferred Competencies
- Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Explain complex ideas clearly and simply.
- Comfortable with ambiguity.
- Manage confidential information with discretion and tact.
- Act with integrity, professionalism, and confidentiality.
- Work collegially and collaboratively in a team setting.
- Self-motivated and the take initiative.
- Prioritize multiple projects and independently follow through with detail.
Working Conditions
- This position has a hybrid work schedule which includes weekly in office presence.
- Standard office environment.
- Travel to campus and/or non-campus locations for University business.
- Work evenings and weekends as needed.
- This position is located in Hyde Park at 5235 South Harper Court.
Application Documents
- Resume/CV (required)
- Cover Letter, addressed to the Hiring Committee (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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