Department

BSD UCP - Information Services

About the Department

The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprises the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, which is a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG). The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable collection and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.

Job Summary

The job liaises between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems.

Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications. Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to optimization efforts but does not independently own system design or large scale projects.

Responsibilities

• Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.

• Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.

• Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.

• Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.

• Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.

• Provide day to day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.

• Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.

• Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.

• Maintain updated documentation for workflows, build elements, training materials, and configuration references.

• Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.

• Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.

• Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.

• Perform related duties as needed to support overall revenue cycle system operations.

• With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.

• Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.

• Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.

• Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree in a related field.

Experience:

• Experience supporting Epic Resolute Professional Billing or similar revenue cycle applications.

Licenses and Certifications:

• Epic Resolute Professional Billing Administration certification or accreditation.

Preferred Competencies

Technical & Analytical

• Experience supporting Epic Resolute Professional or Hospital Billing.

• Understanding of professional billing, scheduling, registration, and claim workflows.

• Ability to troubleshoot system issues and participate in testing and system updates.

• Maintains accurate documentation and training materials.

Communication & Collaboration

• Provides clear guidance and support to operational users.

• Works effectively with senior analysts, IT teams, and clinical staff.

• Knows when and how to escalate issues appropriately.

Behavioral/Professional

• Strong attention to detail and commitment to accuracy.

• Adaptable to system upgrades and changing workflows.

• Customer-focused, supporting operational users and organizational goals.

• Willingness to learn and stay current on system features and industry practices.

Working Conditions

• Primarily remote work arrangement with some on-site meetings required.

• Frequent interaction with clinical, revenue cycle, and administrative staff to troubleshoot issues and support workflows.

• Regular use of computers, monitors, and office technology for system configuration, reporting, and training purposes.

• Occasional requirement to attend meetings or training sessions outside normal business hours.

• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

• Minimal physical demands; primarily sedentary work with occasional lifting of office materials or equipment.

Application Documents

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$70,000.00 - $100,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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